Product & Sales Support Administrator
Company: US Foods
Location: Wixom
Posted on: April 18, 2024
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Job Description:
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY
THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of
Food People! COME WORK FOR US FOODS--! Ready to build a career with
a company that's leading the foodservice industry? We help YOU make
it! US Foods is one of the largest food distributors with a culture
and history of promoting from within, excellent training programs
and a continuous improvement focus.
Benefits medical, dental, vision, 401K, life insurance, strong
safety culture, and much more! Excellent local leadership, and
great place to work! ESSENTIAL DUTIES AND RESPONSIBILITIES Act as
the central point of contact for Area hub and market DCs for all
internal sales inquiries related to product, specifications,
availability, scheduling, and substitutions.Resolve external
customer and internal sales questions in a timely manner, typically
by phone, email, text or other necessary means either by
determining answer on own or escalating to appropriate division /
regional resources or external vendors, as required.Become subject
matter expert in US Foods systems and tools to quickly and
accurately answer inquiries including, but not limited to Prism,
SmartDock, PIM/EPS.Execute sample policy to obtain samples for
customers and/or Territory ManagersDevelop and maintain current
knowledge and resources to be able to answer questions regarding,
but not limited to product availability, delivery schedule, broker
contact and line information, product information and
specification, product selection and substitutes.Prioritize
requests based on urgency and customer status.Develop broker and
vendor contacts along with using internal resource pool to
independently address and follow up on sales inquiries.Develop
product category knowledge in order to suggest substitute product
when necessary.REQUIREMENTS College degree or equivalent
distribution or food service supply chain experience
required.Minimum 2 years of purchasing, merchandising, sales or
customer service experience is required, preferably in a
foodservice distribution environment. Previous US. Foods experience
preferred. PRISM skills preferred.Must be proficient in the use of
Microsoft Office especially Microsoft Word and Excel.Must be
extremely organized, analytical and possess highly developed
written/oral communication and interpersonal skills.Must be
external and internal customer service focused. Ability to
research, escalate and follow up on inquires with a great sense of
urgency including times when that communication requires input from
internal resources not located in the same building.Must have the
ability to overcome objections and obstacles with a solution based
attitude.BASIC PURPOSE
Supports division sales by addressing and resolving Territory
Manager (TM), District Sales Manager (DSM), Chain Account Manager,
Healthcare Manager and Major Account Manager questions and requests
in a timely manner while utilizing detailed knowledge of U.S. Foods
products, systems and tools.
Primary liaison between Area or Distribution Centers (DCs) Sales,
Buyers, and Category Management as it relates to customer
resolution activities. Works closely with the division departments,
particularly purchasing and category management, to support efforts
with vendors and suppliers to communicate important information.
#LI-ED1#AC***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender
Identity/National Origin/Protected Veteran/Disability Status***
Keywords: US Foods, Dearborn , Product & Sales Support Administrator, Sales , Wixom, Michigan
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