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Senior Operations Supervisor

Company: XPO Logistics
Location: Southfield
Posted on: November 15, 2019

Job Description:



Logistics done differently. At XPO Logistics, we believe that providing superior support and solutions for our customers drives our success, and we want to put you behind the wheel. As the Senior Supervisor of Operations, you will be responsible for overseeing daily operations and supplier performance. You'll ensure that all warehouse, transportation, communication and customer service issues and requests are resolved in a manner that meets or exceed the customer's expectations. You will play a critical role in the continued success of XPO, while building a career you can be proud of. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day:

  • Manage and lead your team in routing, planning, updating and tracking orders and shipments; investigate and resolve issues submitted by customers, suppliers or clients
  • Practice continuous improvement by reviewing procedures and work habits, and implementing steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels
  • Schedule daily workload for yourself and your team based on input from customer, dispute requests from suppliers, PRRs and warning letters
  • Monitor and prioritize weekly disputes and escalation requests from customer and supplier; compile supplier dispute data and chart supplier on-time shipping performance
  • Investigate denied disputes in order to make a final decision on whether supplier is at fault or not; make appropriate shipping performance score adjustments
  • Answer inquiries from suppliers, client, and/or customers; manage and plan the track and trace activities as needed
  • Track and document delivery performance; report metrics to management and the customer as required
  • Maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance
  • Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management
  • Collaborate with others to resolve all issues that impact job performance, employee morale and customer satisfaction What you need to succeed at XPO: At a minimum, you'll need:
    • Bachelor's degree in Logistics or related field
    • 5 years of experience in supply chain, logistics, transportation or related field
    • 3 years of experience managing a logistics/supply chain team, including hiring, mentoring, training, counseling and conducting annual reviews
    • Ability to lift and/or move up to 25 lbs. occasionally
    • Proficiency in Microsoft Office (Word, Excel and PowerPoint) It'd be great if you also have:
      • MBA
      • Availability to work weekends, holidays, off-hour shifts and/or on-call as the demands of the business dictate
      • Availability to travel 10-20% of the time
      • Familiarity with Microsoft SharePoint; understanding of LMS, TMS or COTS software
      • Demonstrated ability with process improvement initiatives
      • Lean Green Belt/Kaizen experience
      • Excellent verbal and written communication skills; able to communicate and present clean, organized and thorough information and data appropriate for intended audience
      • Ability to work independently and in a team environment; customer-focused and results-driven Be part of something big. XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Keywords: XPO Logistics, Dearborn , Senior Operations Supervisor, Professions , Southfield, Michigan

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