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FLP Business Analyst

Company: Percepta
Location: Dearborn
Posted on: March 13, 2023

Job Description:

FLP (Ford Lincoln Protect) Business AnalystThe Business Analyst takes on complex high-profile projects within the Ford Lincoln Protect team.-- Must be knowledgeable of service contract business processes, financial practices, and the systems that support them. This role works with the Extended Service business team members to gather requirements, write user stories including acceptance criteria, and assess the impact of proposed changes.-- During development, this role serves as an Agile Team Product Owner providing acceptance approval of developed user stories and demoing functionality to business customers. The FLP business analyst assists the business in developing UAT testing scenarios and establishing test data to support them.---- This role requires strong communication and team-building skills allowing them to build strong positive relationships with the development teams, project management, and the Global Ford Lincoln Protect business team.During a Typical Day, You'll

  • Serve as consultant to the Ford Lincoln Protect client, suppliers, upper-level management, and finance teams regarding technical systems related to programming questions and capabilities.
  • Analyze the Ford Lincoln Protect needs of the rest of the world countries (i.e. South Africa, Germany, England, etc.) to transition their FLP business model into the North American business model.
  • Critically evaluate information gathered from multiple sources, negotiate compromises with business owners, decompose high-level information into details, and distinguish user requests from the true underlying needs.
  • Elicit technical detailed requirements using interviews, document analysis, business process descriptions, use case scenarios, as well as, business and workflow analysis from project business owners.
  • Defines iterations and user stories
    • Drafting the team's upcoming objectives
    • User Story definition
    • Providing clarification necessary to assist the team with their story estimates and sequencing
    • Establishes story acceptance criteria
    • Iteration planning
      • Drive iteration goals and iteration content via prioritized user stories
      • Acts as the main source for user story detail and priorities
      • Primary responsibility for continuously identifying and prioritizing requirements for iterations
      • Responsible for reviewing and approving iterative functionality developed by I.T.
      • Work with developers reading/reviewing code (COBOL and Java) and recommending solutions
      • Aid the QC team in creating test conditions for three levels of testing
        • Provide analysis, development, and writing of technical test scenarios and perform User Acceptance Testing for developed solutions.
        • Participate in daily standup meetings
          • Review the progress of onsite and offshore developers
          • Provide answers to technical questions that developers run into while coding user stories.
          • Establish priority of work and re-prioritize as necessary
          • Gather business requirements from Ford Lincoln Protect teams globally to ensure programming meets business needs
          • Document requirements, and acceptance criteria, and oversee UAT testing scenarios.
          • Analyze and scope the areas of analysis, working with department managers, business partners, and outside vendors to clarify the level and complexity of the business analysis effort needed for the GESBre project.
          • Ensure the scope and direction of the project stays on schedule
          • Prioritize sequence work and release planning
          • Define features of releases for the project
            • Provide a description of the feature that user stories are built around
                • Adhere to and support all Percepta and Business Partner initiatives and requests.
                • Complete training courses as directed by Operations and/or Training.
                • Maintain professional working relationships.
                • Complete additional responsibilities and projects as needed.What You Bring to the Role--
                    • HS Diploma required; Associates Degree or 2 years college coursework preferred
                    • 3 years' experience gathering business requirements
                    • 3 years documenting functional & technical product/system requirements.
                    • 3 years of Project Management experience
                    • 3 years of insurance industry experience preferred
                    • Expert understanding of ESP business including; product offerings, program knowledge, ESP system structure/set-up, and financial impact of changes within the system.
                    • Document functional & technical product/system requirements.
                    • Comprehensive knowledge of Product/System development, implementation, and testing processes.
                    • Project managing product/system development initiatives - lead team to successful completion of projects.
                    • 7-10 years of System Liaison knowledge and experienceWhat You Can Expect--
                      • Starting salary of $67,377
                      • Health/Dental/Vision/Life Insurance
                      • Flexible Spending Account (FSA) and Health Savings Account (HSA)
                      • 401(k) with company match
                      • Vacation/Sick Time and Paid Holidays
                      • Tuition Reimbursement
                      • Employee Assistance Program
                      • Employee Discount Program
                      • Training and Development Programs (Percepta College)
                      • Employee Rewards Program (Perci Perks)A Bit More About Your Role--
                          • Advanced knowledge of and ability to perform analysis such as GAP analysis, process mapping, root cause analysis, risk analysis, and requirements gathering
                          • Advanced knowledge of Product/System development, implementation, and testing processes
                          • Demonstrated Project Management skills - Led team to successful completion of projects.
                          • Communicate and articulate professionally and effectively both verbally and in writing
                          • Ability to work well with all levels of the organization
                          • Logical thinker
                          • Must be able to interact effectively with all internal departments and Percepta representatives
                          • Works well independently as well as in a team environment providing direction and feedback on tasks
                          • Must represent Percepta professionally with all clients and external organizations and contacts
                          • Expert ability to troubleshoot and analyze technical system-related programming
                          • Strong time management, organization, and planning skills.--
                          • Able to prioritize, multitask, adapt, and thrive in a fast-paced, results-driven technical environment.
                            • Ability to exercise independent judgment and decision making
                            • Self-starter who demonstrates initiative, resourcefulness, and ability to work independently and interdependently among a team.About Percepta--Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe and play by them--every--day. As a Percepta team member, you can expect:----Culture of Service--- to be treated like you are the customer from day one--Teamwork--- belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributionsRespect--- a team that is accountable, dependable, and gives you their full attentionProactive--- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer--Growth - lots of learning opportunities for aspiring mindsDiversity--- be a part of our growing diverse and community-minded organization that is all about having fun!Competitive Compensation--- we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Keywords: Percepta, Dearborn , FLP Business Analyst, Professions , Dearborn, Michigan

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