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Carrier Compliance Coordinator

Company: Penske
Location: Dearborn
Posted on: September 18, 2022

Job Description:

Position Summary:

Primary responsibilities are carrier training, onboarding, management, and compliance. Responsible to understand customers' transportation requirements and deliver training to our external carriers in order to meet those requirements. Provide continuous improvement by ensuring high service levels through analytics, performance measurements and training. This position will also be responsible for Load Planning, coordinating all processes and functions of load planning and freight movement. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs. This is a great opportunity for an individual who is self-motivated, has strong analytical and computer skills, strong attention to detail and is enthusiastic to work in a customer-centric environment.

Major Responsibilities:
- Manage and lead carrier training programs with new and existing carriers with the overall goal of improving timely and accurate communication of load status from the carrier base
- Onboard / initiate new carriers. Ensure they have received appropriate training and understand expectations
- Deliver training via online, classroom and webinars
- Assist in content development and creation of training materials
- Use transport data and analytics to identify root causes to carrier failures
- Facilitate communications between carriers and Penske's IT and EDI teams where technology issues are identified as root causes to communication failures
- Understand customer requirements and manage carriers' performance through a rating system
- Monitor carriers' performance and successfully "coach" deficient carriers back to expected performance
- Work closely with Penske operations, customers, and carriers
- Assist Operations with capacity and performance as required
- Other projects as assigned by the supervisor
- Process customer orders, plan & optimize shipments into loads, tender freight to third-party carriers
- Update Transportation Management System with current shipment information.
- Provide detailed instruction to various customers & associates from other shifts by phone and e-mail - Provide visibility to management and the customer by tracking, process over-sight, auditing, researching, and troubleshooting operational issues or functions.
- Coordinates with carriers to ensure on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery, and recovering loads when necessary

- 1-3 years of transportation industry experience is preferred
- High School diploma or equivalent required, Bachelor's Degree in Logistics, Transportation or related field preferred
- Prior experience in training is preferred
- Comfort presenting to audience online, or in-person
- Strong presentation skills
- Ability to analyze, monitor and report on performance data
- Ability to work under pressure and meet deadlines
- Ability to complete multiple, complex, tasks and assignments
- Outstanding oral and written communications skills are required
- Strong focus on people and ability to influence without authority
- Ability to conduct difficult conversation with carriers
- Proficient in the use of Microsoft Outlook, Word, Excel, Access, PowerPoint and Oracle Business Intelligence
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit to learn more.

Key Words: Supply Chain/Logistics; 3PL; Carrier Performance; Scorecard; KPI

Keywords: Penske, Dearborn , Carrier Compliance Coordinator, Professions , Dearborn, Michigan

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