Posted on: September 13, 2020
The LLP Manager will manage a single customer account and execute
the day to day operations which have Penske-wide implications and
impact. The position will be the primary operational and strategic
account owner as viewed by both Penske and Customer. Customer
operation consists of but not limited to inbound shipment of parts
and outbound shipments of final product and all the various
entities utilized to perform such work (Suppliers, 3PL's, Carriers,
The LLP Manager is responsible to provide tactical direction and
leadership to ensure customer requirements are met. This position
will have direct responsibility over Operations Supervisors and
each have a team of either Inbound or Outbound Load
Planners/Customer Service associates. This position can also have
direct control over off-site personnel performing other operations
Managing these efforts will require cross-functional involvement
within Penske Logistics, customers, vendors, suppliers and
sometimes Penske Truck Leasing. Indirect coordination and
management of the following support functions are critical to the
success for the customer and position: Finance, Human Resources,
Sourcing, Engineering, System Development, Product Line Leadership
in Transportation Management (TM) / Distribution Center Management
(DCM), and Dedicated Contract Services (DCC).
Major Responsibilities :
-Interview and hire salaried associates. Facilitate the recruitment
and assignment of all personnel required within the organizational
structure of the account. Defines duties, responsibilities and
scope of authority.
-Conduct performance review, corrective action, and goal setting
for team of salaried employees
-Provide career development, mentoring, and promotional
opportunities to direct reports to create future leaders.
-Provide leadership to team members in identifying project risks
early and guide them in developing appropriate mitigation
- Utilize leadership skills to align, develop and lead a diverse
workforce to a common goal.
-Ensure team has a strong focus on details and is thoroughly
trained in the problem resolution process.
-Intervene when necessary to resolve issues between project
managers, operations, functional teams and customers.
-Responsible for day-to-day execution of all account activities.
Monitors carrier performance to optimize value delivered to the
customer. Quickly resolve any operations issues to eliminate
production loss or transportation service failures & communicate
- Understand freight flows and a diverse carrier base to solve
complex customer supply chain challenges
-Responsible for the formalization of comprehensive project plans,
clarifying timelines, milestones, goals and ownership.
- Review operating metrics and fix out-of-tolerance results.
-Understand how customer, supplier and vendor fleets work together
and affect overall supply chain performance. - Recommend vendors
and suppliers necessary to deploy logistics solution.
-Create and foster a relationship with the customer's logistics
manager to facilitate operational stability.
Growth / Customer Experience:
-Manage the clients' expectations regarding our team's satisfactory
performance & service execution.
-Work closely with customer's leadership and project team during
scope development and option analysis phase.
-Proactively look for opportunities to grow existing operation &
stay current on the customer's industry.
-Communicating all progress on a set cadence with customer and up
through Penske covering KPI's and continuous improvement
-The position will have full responsibility of the accounts
financials, profit/loss, forecasting and variance reporting.
-Thoroughly review account budget for accuracy and report
inconsistencies and analysis. Identify issues and resolve with
-Continually evaluate account to assess whether deliverable will
meet customer's needs at the contractual rates.
-Understand the P&L, budget and financial health of the
-Instill in the operations leadership team that safe performance is
a critical element required to achieve success and is recognized as
an indicator of management effectiveness.
-Ensure compliance with all applicable regulatory agencies and
company policies and procedures.
- Bachelor's degree in Business or Supply Chain required
- 3 - 5 years related functional experience in multiple supply
chain service lines (transportation, warehousing, LLP, etc),
- 3 - 5 years managerial or supervisory experience, required.
- A strong understanding of operations and supporting technology,
especially web based applications.
- Knowledge of Transportation Management and systems
- Successful track record of building relationships with
stakeholders or customers that have resulted in high customer
- Ability to meet & exceed weekly and monthly performance
- Must be able to work with other departments to increase overall
productivity for the company.
- Strong analytical and presentation skills, written/oral
communication and organizational skills.
- Ability to manage multiple projects with a sense of urgency while
maintaining a high degree of accuracy
- Strong problem solving skills.
- Skill in the operation of MS Office software programs, including
Microsoft Word, Excel, and PowerPoint.
- Regular, predictable, full attendance is an essential function of
- Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
-The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be able to occasionally lift
and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics is a wholly owned subsidiary of Penske Truck
Leasing. With operations in North America, South America, Europe
and Asia, Penske Logistics provides supply chain management and
logistics services to leading companies around the world. Penske
Logistics delivers value through its design, planning and execution
in transportation, warehousing and freight management. Visit
www.PenskeLogistics.com to learn more.
Keywords: Penske, Dearborn , LLP Manager, Professions , Dearborn, Michigan
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