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CRM Data Architect

Company: Ford Motor Company
Location: Dearborn
Posted on: March 20, 2023

Job Description:

Job Description

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.

As a CRM Data Architect, you will provide technical leadership and architecture strategy for key projects in the CRM across Ford Pro by leveraging the latest and emerging data and enterprise architecture concepts. In this role you will partner with both the business, technology and Salesforce teams focusing on data governance, data modeling and data engineering to help drive a robust, modern CRM data platform that scale across various Salesforce Clouds. Work closely with product teams, Salesforce, and end users of the data platforms to provide leadership and consultancy. You will be responsible for the internal design of the CRM data stores and data integrations working closely with the Data & Analytics team.


  • Technical thought and cross-functional leadership for CRM data architecture
  • Provide technical leadership across Product Lines within CRM
  • Drive the strategic architectural directions for data and information with Salesforce Clouds
  • Partner with product teams of the Data and Analytics platform to provide data governance and models. Responsibilities
    • Design the organizational data strategy aligned to CRM data strategy and related business architecture
    • Develops conceptual, logical, and physical design of the product data structures and Salesforce Clouds
    • Consult with CRM Product Teams as they define, assemble, and integrate data structures based on Industry best practices for Salesforce and Ford standards
    • Aligns to and updates Enterprise Data Model as appropriate
    • Enable CRM Product Lines to move quickly, while maintaining Customer Centricity by ensuring architecture disciplines are developed, shared, and part of CRM Product Line delivery
    • Maintain a broad perspective across the organization to ensure all Product Lines are aligned and consistent when data needs to integrate with CRM
    • Help guide data quality, management, security and governance Requirements
      • 6+ years of experience working with an enterprise data management solutions and technology, including data modeling, data analytics, business intelligence, master data management, and data quality
      • Experience with large-scale, distributed systems design and development, including scaling and performance
      • Experience with developing logical and physical data models and with data modeling tools
      • 5+ years' experience with Salesforce data structures included with products like Sales/Service Cloud, Marketing Cloud, CPQ, CDP, etc
      • Experience working with software development teams on complex projects
      • Experience in working with Agile and Lean methodologies
      • Exposure and experience with Architectural standards, processes, and documentation
      • Strong organizational skills with the ability to coordinate many services and a wide range of global business and IT partners
      • Perform at an extremely high level of technical competence and maturity under pressure
      • Ability to communicate effectively with IT and business team members on a global level and negotiate solutions and drive consensus across platforms
      • Excellent interpersonal, written and oral communication skills The minimum qualifications we seek:
        • Bachelor's degree in Computer Science, Information Technology, or related field master's degree preferable
        • Experience 8+ years with progressive responsibilities in Information/Data Engineering, Architecture and Administration
        • 5+ years working in a Data role with Salesforce
        • Must be able to operationalize and assist teams with abstract technology concepts
        • Strong demonstrated competencies on cloud and digital platforms
        • Strong communication, collaborative, and influencing skills
        • Proven ability to work closely with senior leadership
        • Strong personal presence and capabilities to resolve technical concerns
        • Experience with cloud services and platform knowledge
        • Demonstrated ability to drive development of highly technical technology services and capabilities
        • Demonstrated understanding and ability to drive highly available consumer ready data sources and information software
        • Experience collaborating with engineers, designers, and product owners
        • Ability to work independently but influence others when driving for enterprise standards and solutions
        • Excellent communication skills with the ability to adapt your communication style to the audience
        • Ability to work collaboratively and navigate complex decision making in a rapidly changing environment
        • Strong leadership and communication skills and the ability to teach others.

          What you'll receive in return:
          As part of the Ford family, you'll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more. You'll also experience exciting opportunities for professional and personal growth and recognition.

          If you have what it takes to help us redefine the future of mobility, we'd love to have you join us.

          Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

          Visa sponsorship is available for this position.

          We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

          For information on Ford's salary and benefits, please visit:

          At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combatting COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.

Keywords: Ford Motor Company, Dearborn , CRM Data Architect, Other , Dearborn, Michigan

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