Bilingual French Customer Service Representatives
Company: Careerbuilder-US
Location: Dearborn
Posted on: January 26, 2023
Job Description:
Job DescriptionRequisition Title: Bilingual French Customer
Service Representatives (03FGW)US-MI-DearbornDescriptionAt
Percepta, we bring first-class service across each market we
support. As a Customer Service Representative (Bilingual French) in
Dearborn, MIWhat You'll Be Doing The Customer Service
Representative builds and maintains trust as a skilled expert by
providing superior knowledge and expertise for an innovative new
program designed to assist consumers with mobility challenges. This
unique program will provide the ability to connect with consumers
through a social media application whether it is via phone, video
chat, or online chat. During a Typical Day, You'll
- Provide an exceptional member experience in every
interaction.
- Provide insightful advice and direct support to members in
need. Diagnosis of issues and provide resolution with teaching and
guidance.
- Partner with legacy app owners for troubleshooting and
resolution.
- Research and resolve billing or payment issues.
- Own the member experience from the very beginning to the end,
making decisions on whether to escalate or how to address issues,
so the member is delighted and eager to continue to utilize the
program.
- Identify and present out-of-the-box ideas and changes to other
members of the team that will ensure this program is second to
none.What You Bring to the Role
- High school diploma required; Associate or bachelor's degree is
a plus
- 3 - 5 years of experience in customer service, training, public
relations, public affairs, sales, or marketing
- Fluent in French and English (both written and verbal)
- A passion for exceptional customer service, the automotive
industry, and cutting-edge technology
- Excellent communication skills - both verbal and written
- Savvy with the use of technology, software, and social media
applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest),
while continuously keeping up with current technology trends.What
You Can Expect
- Starting pay rate of $16.00 per hour; some positions may pay up
to $20.00 per hour + $2.00 per hour premium for the bilingual skill
(based on experience and other factors)
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account
(HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)A Bit More About Your
Role In this role, you will act as a guide, teaching and guiding
consumers through this savvy and innovative technological
experience. Our goal is to provide an exceptional experience to our
guests, to build a strong loyalty to the program. In this role, you
will be focused on building relationships with members and
providing an outstanding experience where they are delighted.About
Percepta Established in 2000, Percepta has contact centers across
the globe that proudly deliver a frictionless customer experience
to our clients. Our values are the heartbeat of our organization,
and we live, breathe, and play by them every day. As a Percepta
team member, you can expect: Culture of ServiceTeamwork Respect
Proactive CareerGrowthDiversityCompetitive CompensationAs a
condition of employment, Percepta requires all employees hired in
the United States to successfully pass a background check and,
depending on location and client program, a drug test. Percepta is
an Equal Opportunity Employer.Please note that neither Percepta nor
any of the agencies that recruit on our behalf will ever ask for
any payments or personal information such as bank account details
from applicants at any point in the recruitment process.by
Jobble
Keywords: Careerbuilder-US, Dearborn , Bilingual French Customer Service Representatives, Other , Dearborn, Michigan
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