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Digital Fulfillment Administrator

Company: Percepta
Location: Dearborn
Posted on: January 21, 2023

Job Description:

Position Summary

This individual will check designated queues for SYNC USB requests from Ford customers and then process that request by loading a USB drive with the needed update. The individual will then mail the requested software to the customer.

Duties and Responsibilities

--- Print mailing labels/envelopes with customer delivery information

--- Print completed response letters to customers

--- Place outgoing mail in designated mailboxes

--- Remain knowledgeable and current with all policies, procedures, processes, and changes

--- Continuously improve customer handling skills, process knowledge, and company and product information

--- Actively participate in team meetings, and share knowledge and recommendations with supervisor and team members.

--- Maintain professional working relationships

--- Complete additional tasks/projects as needed


--- High School Diploma required


--- Basic Windows software navigation experience (Windows 7 or greater)

--- General Internet downloading experience

--- Database navigation

--- Experience with mass mailing preparation and delivery (60 items per day)


--- Must be able to efficiently multi-task with effective time management and organizational skills

--- Displays professionalism and positive attitude to develop and nurture prospect relationships

--- High level of trust and integrity, and exercise sound judgment

--- Ability to work well within a team environment, self-sufficient, resourceful, and works well with minimal supervision

--- Willingness to take on new assignments

--- Demonstrate self-motivation and results-orientation

--- Typing skills - accurately type minimum of 30 words per minute

--- Ability to effectively communicate with customers, managers, and co-workers, and follow a logical, analytical approach to business conversations and chat dialogue

Keywords: Percepta, Dearborn , Digital Fulfillment Administrator, Other , Dearborn, Michigan

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