Digital Fulfillment Administrator
Company: Percepta
Location: Dearborn
Posted on: January 21, 2023
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Job Description:
Position Summary
This individual will check designated queues for SYNC USB requests
from Ford customers and then process that request by loading a USB
drive with the needed update. The individual will then mail the
requested software to the customer.
Duties and Responsibilities
--- Print mailing labels/envelopes with customer delivery
information
--- Print completed response letters to customers
--- Place outgoing mail in designated mailboxes
--- Remain knowledgeable and current with all policies, procedures,
processes, and changes
--- Continuously improve customer handling skills, process
knowledge, and company and product information
--- Actively participate in team meetings, and share knowledge and
recommendations with supervisor and team members.
--- Maintain professional working relationships
--- Complete additional tasks/projects as needed
Education
--- High School Diploma required
Experience
--- Basic Windows software navigation experience (Windows 7 or
greater)
--- General Internet downloading experience
--- Database navigation
--- Experience with mass mailing preparation and delivery (60 items
per day)
Skills
--- Must be able to efficiently multi-task with effective time
management and organizational skills
--- Displays professionalism and positive attitude to develop and
nurture prospect relationships
--- High level of trust and integrity, and exercise sound
judgment
--- Ability to work well within a team environment,
self-sufficient, resourceful, and works well with minimal
supervision
--- Willingness to take on new assignments
--- Demonstrate self-motivation and results-orientation
--- Typing skills - accurately type minimum of 30 words per
minute
--- Ability to effectively communicate with customers, managers,
and co-workers, and follow a logical, analytical approach to
business conversations and chat dialogue
Keywords: Percepta, Dearborn , Digital Fulfillment Administrator, Other , Dearborn, Michigan
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