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Executive Liaison

Company: Aston Carter
Location: Dearborn
Posted on: September 23, 2022

Job Description:

DescriptionThe Executive Liaison team will be responsible for any escalated customer concerns beyond what the tier 1 & 2 contact center can handle. This team will handle GM's most at risk customers, post-vehicle sale. They will evaluate cases by determining what is most urgent and figure out the most appropriate method of follow up to resolve the case. This will include email, text or phone calls to customers depending on the situation. This team is also responsible for buyback prevention for the company, and mitigating customer concerns to alleviate liability on the dealerships.THIS POSITION REQUIRES PEOPLE TO BE ONSITE AT GM WARRENSkills:customer service, member service, case management, email, marketing communications, communication and people skills, social media, sales, automotive dealership, automotive industryTop Skills Details:customer serviceAdditional Skills & Qualifications:RequiredCritical thinking and problem solving are the top skills. Excellent customer service skills with an emphasis on soft skills, customer-focused proactive resolution, and de-escalation tactics.Advanced problem-solving, resolution, and decision-making skills, including the ability to quickly understand and analyze new information and situations.Excellent written and verbal business communication skills.Passionate about helping people. Projects an attitude caring and professionalism.Adept at demonstrating empathy in customer interactions and tenacity in resolving customer requestsStrong organizational skills and the ability to multitask in a fast-paced environment.Self-starter who excels at working independently within a diverse team environment.Passionate and enthusiastic about General Motors vehicles and products, including knowledge / awareness about the automotive industry and market trends.Internet savvy with social media awareness.Working knowledge of multiple computer platforms, browsers and operating systems required.PreferredCollege degree (B.A./B.S.). Educational requirement may be substituted with equivalent industry-related business experience.Experience providing customer service via multiple contact channels (phone, live chat, face-to-face, written correspondence, etc.).Experience in customer service, retail and/or sales preferred.Experience Level:Expert LevelPlease send all resumes to astepien@astoncarter.comAbout Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Dearborn , Executive Liaison, Other , Dearborn, Michigan

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