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Head of E-commerce Analytics Insights, A/B testing and Site Operations

Company: Ford Motor Company, S.A. de C.V
Location: Dearborn
Posted on: September 22, 2022

Job Description:

Head of E-commerce Analytics Insights, A/B testing and Site OperationsDearborn/RemoteFord Motor CompanyMarketing Sales and Service Job Description & Qualifications REMOTE: We're looking for the best talent, full stop. No matter where you are in the United States, if you're ready to change how customers expect to buy and own their vehicles, you can work from there on a permanent basis in this role.

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.

We are looking for an outstanding business and technical leader for our Ford.com operations team to drive data insights across all aspects of retail performance for our business. Additionally, this role requires leadership of 24/7 monitoring of the eCommerce site, automation of tools to identify customer issues, ability to manage, triage, and resolve high priority production issues, converting customer issues into IT and product requests. This role requires an individual with excellent analytical abilities who strives to answer business questions rather than just producing numbers and who operates independently and works across functional boundaries. We are looking for someone to develop a healthy obsession with understanding our customer and providing services that meet their needs.

What you'll be able to do:
35%- Single Point of Contact for Site- Proactively identify site related issues and drive for quicker resolutions based on the severity by engaging appropriate teams (Business, Vendor and IT issues). Participate in root cause analysis of high priority issues with Technology, Vendor and Product teams to ensure cross-functional representation. Partner with various business teams to accurately measure business impact for high priority incidents or issues.
25% Lead advanced analytics- to provide actionable insights to cross-functional teams (Product Management, Merchandising, Finance, Marketing, Technology) and develop cohesive and comprehensive understanding of the key drivers of the business to promote growth and business development
20% Lead efforts to build a stronger data-driven culture and drive growth through innovative strategies and meticulous execution.
10% Drive a culture of continuous testing, leading efforts to run AB and multivariate experiments
10%- Communication-Communicate to all levels of business, IT and vendor teams.


The minimum requirements we seek:

  • Bachelor's degree in Computer Science, Information Technology, or related field of study
  • 5+ years of website management experience Our preferred requirements:
    • Ability to write code in Python, R, and/or SQL
    • Experience with visualization tools, such as Tableau or Domo
    • Ability to drive change; build strong relationships with internal customers; and proactively communicate a shared roadmap with stakeholders
    • Able to think both creatively and critically. Willing to think outside the box and challenge the status quo, while also fairly evaluating all possible solutions in making strategic decisions.
    • Able to manage through ambiguous and subjective situations, including balancing operational efficiency and data analysis with high quality standards and a sense of what is "right" for the customer.
    • Able to manage many projects and drive multiple threads of work to completion
    • Analytical and process-oriented, comfortable working with large data sets and making data-driven decisions
    • Strong and effective presentation and communication skills, being comfortable speaking with senior leadership
    • Passionate about the customer with a strong interest in understanding and driving user behavior
    • Ability to work with and lead large groups of associates at all levels of management
      What you'll receive in return:
      As part of the Ford family, you'll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more. You'll also experience exciting opportunities for professional and personal growth and recognition.

      If you have what it takes to help us redefine the future of mobility, we'd love to have you join us.
      Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. - Visa sponsorship may be available for this position.

      We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

      For information on Ford's salary and benefits, please visit: - https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2022-benefits-and-comp-LL5-sal-plan-1.pdf

      At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combatting COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.

      -

Keywords: Ford Motor Company, S.A. de C.V, Dearborn , Head of E-commerce Analytics Insights, A/B testing and Site Operations, Other , Dearborn, Michigan

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