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AUTOMOTIVE CALL CENTER REPRESENTATIVE

Company: LaFontaine Toyota Kia
Location: Dearborn
Posted on: September 21, 2022

Job Description:

AUTOMOTIVE CALL CENTER REPRESENTATIVE -Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!THE POSITION: We are seeking honest and dynamic Internet Sales/Business Development Representatives to manage customer leads for vehicles and drive customers to our world-class brand locations throughout Michigan. You will be trained in our lead management/sales approach to create a wonderful experience for our customers as you help them get connected with our sales team to make one of lifes most important decisions/purchases.THE PERKS:

  • VERY Competitive Compensation
  • Employee Referral Program
  • Employee Discounts on Sales and Service
  • Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program)
  • Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
  • 401(k) and Employer Match
  • Holiday Savings Program with Employer Match
  • Paid Time Off
  • Holiday PaySkills & Qualifications:
    • Must be able to build rapport with customers.
    • Two years of experience in customer service (No Automotive Necessary)
    • Proficiency with computers, MS Office applications including Word, Excel and Internet Explorer.
    • Must work well in a team atmosphere.
    • Excellent verbal, written and communication skills.
    • High degree of integrity and professionalism.
    • Strong work ethic, demonstrated enthusiasm and an entrepreneurial spirit.
    • Ability to organize, prioritize and multi-task efficiently.
    • Availability and willingness to work a flexible schedule that may include nights or weekends. -That does include a few nights a month which are 12:00 pm-9:00 pm and a few Saturdays a month which are 10:00 am to 4:00 pm. - -Essential Duties & Responsibilities: You will be responsible for receiving and responding to web based electronic inquiries (leads), working with our existing customer data base, incoming sales phone calls that result from prospects and customers visiting the dealership website, associated web sites and other lead sources. -The Internet Sales/Business Development Representative will be evaluated based on performance standards that measure how many leads were converted to showroom visits and how many of those showroom visits resulted in a sale. You will utilize and/or learn both traditional and Internet-specific automotive sales processes. As a Business Development Representative with LaFontaine, you can expect an hourly pay rate plus commission-based compensation, as well as training and a benefits package. Our comprehensive training program teaches you all about our business and our Business Development Center. We also support your career goals with long-term career options in sales and management; because we know our success comes from your success. Responsibilities include, but are not limited to:
      • Execute customer communications via email, telephone and text and at times face-to-face, in line with standards and processes.
      • Set dealership appointments, achieve lead-to-Dealership conversion and sell products based on department standards.
      • Enter all prospect communications, notes, records, and customer appointment data into the CRM.
      • Maintain tracking boards showing Internet sales updated each day of the month.
      • Prepare reports showing appointments scheduled, customer appointments kept, and customer sales based on leads received.
      • Attend regular sales meetings for both the dealership and the eSales department. -THE COMPANY: LaFontaine Automotive Group is an award winning and nationally recognized automotive dealership of over 40 years with 52 retail franchises, 8 collision centers, 30 Michigan locations and 2,100 employees in southeast Michigan. We are proud to be named Michigans fastest growing automotive dealership group! LaFontaine Automotive Group is a place where our employees are truly family and where people come before the bottom line. Its a welcoming place where you can build a career and will find the tools and support needed to take your career to new heights.Our Mission: -To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. -Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion. LaFontaine Automotive Group is an equal opportunity employer.TIER1

Keywords: LaFontaine Toyota Kia, Dearborn , AUTOMOTIVE CALL CENTER REPRESENTATIVE, Other , Dearborn, Michigan

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