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Licensing and Titling Specialist

Company: Percepta
Location: Dearborn
Posted on: September 19, 2022

Job Description:

DescriptionAt Percepta, we bring first-class service across each market we support. As a Licensing & Titling Specialist in Dearborn, MI , youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.The MI Licensing and Titling Specialist position handles all internal company vehicle title and plates transactions for our client in the state of Michigan. The position includes managing system enhancement projects to meet regulatory and operational changes and requires an in-depth understanding of mainframe batch processing. The position also includes high volume daily transaction and customer service support.During a Typical Day, Youll

  • Processes all licensing and titling of approximately 30,000 Company-Owned Michigan vehicles; including passenger, commercial, handicap, GVW, trailers, etc.
  • Manage and lead business and IT teams in the Annual Renewal Process of Company-Owned Michigan license plates annually for approximately 30,000 vehicles.
  • Identify System Enhancements to improve efficiency of the Vehicle Inventory Management System (CVMS). Research, prepare and lead business analysis, requirements development, testing, and project implementation which will involve coordinating with Penske (3rd party vendor) business and IT contacts ensuring that the project is completed on time.
  • Interpret changes to the State of Michigan titling and licensing regulations. Identify impacts to our client, summarize and present to business teams, lead implementation of system and business process changes ensuring timely execution and compliance with new regulations.
  • Prepare Statement of Work requirements document annually for 3rd party vendor quote. Manage Purchase Order and payment of daily and monthly invoices, totaling between 5 10 million dollars annually.
  • Maintain all system/table data to support titling/licensing operations to identify and resolve any licensing/vehicle issues for all Company garage locations, which would include:
  • State to state title and plate transfers
  • Replacement Titles, plates and tabs
  • Handicap license plates
  • Tax audit supportWhat You Bring to the Role
    • Associate degree required /Bachelor preferred
    • Minimum 3 years experience working with the Secretary of State offices (to include; extensive knowledge of their requirements, policies and practices).
    • Minimum 5-7 years experience running batch mainframe filesWhat You Can Expect
      • Starting pay of $20.37 - $22.00hrly
      • Health/Dental/Vision/Life Insurance
      • Flexible Spending Account (FSA) and Health Savings Account (HSA)
      • 401(k) with company match
      • Vacation/Sick Time and Paid Holidays
      • Tuition Reimbursement
      • Employee Assistance Program
      • Employee Discount Program
      • Training and Development Programs (Percepta College)
      • Employee Rewards Program (Perci Perks)A Bit More About Your Role
        • Detail-oriented with strong organizational skills, time management and planning required.
        • Strong working knowledge of the Internet, computers and software (i.e. MS Office products, Internet Explorer) required.
        • Strong time management, organization and planning skills. Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment required.
        • Analytical and problem-solving skills required.
        • Excellent inter-personal skills. Able to interact with all internal departments and levels of management and relationship building skills.
        • Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team.
        • Excellent verbal and written communication skills.
        • Proficient Microsoft Office (Word, PowerPoint and Outlook).About PerceptaEstablished in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breath and play by them every day . As a Percepta team member, you can expect:Culture of Service - to be treated like you are the customer from day oneTeamwork belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributionsRespect a team that is accountable, dependable and gives you their full attentionProactive to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer Growth - lots of learning opportunities for aspiring mindsDiversity - be a part of our growing diverse and community-minded organization that is all about having fun!Competitive Compensation we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.Primary Location: US-MI-DearbornReq ID: 03DE8

Keywords: Percepta, Dearborn , Licensing and Titling Specialist, Other , Dearborn, Michigan

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