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Desk Side Support

Company: NR Consulting
Location: Dearborn
Posted on: September 17, 2022

Job Description:

Job DescriptionJob Duties--- Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions--- Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities--- Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices--- Provide operating system and application support to diagnose and resolve unique, non-recurring problems--- Reimage systems as required--- Identifies potential escalations and proactively alerts management as needed.--- Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified--- Recommend and/or performs upgrades on systems--- Work with procurement staff to purchase hardware and software--- Complete installation and testing of computers and peripherals within established standards and guidelines--- Provide basic support for mobile devices and printers--- Provide primary support to executive users--- Provide equipment move services--- Ensures configuration and inventory management database entries are complete and accurate--- Provides time / resource estimates for assigned tasks including time tracking activities--- Local travel as needed--- Perform other duties as assignedRequirements--- Mac OSX expertise strongly preferred!!--- Must possess a professional demeanor and strong customer service/consulting/training skills--- Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area--- Basic understanding of networks, Client servers and telecoms--- Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets--- Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)--- Strong Microsoft operating system troubleshooting skills--- Strong problem solving and critical thinking skills--- Strong written and verbal communication skills--- Must be self-motivated and the ability to work independently with minimal supervision--- Must have excellent time management skills--- Must be detail and process oriented--- Ability to walk long distances across large facilities--- Must be able to pass a background security check--- Valid driver's license and reliable transportationWhat will make a candidate stand out--- Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)--- Experience working with executives--- Experience with iOS--- Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP--- Experience performing remote control of PCs and video conferencing knowledge--- SCCM experience * *Browse *

Keywords: NR Consulting, Dearborn , Desk Side Support, Other , Dearborn, Michigan

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