Center Administrator

Company: Centria Healthcare
Location: Dearborn
Posted on: June 20, 2022

Job Description:

Centria Healthcare was founded in 2009 and grew two business lines to lead the state of Michigan. In 2014 we took on Autism and have since grown to be the largest provider in the nation.We blended an entrepreneurial spirit with a proven and effective care delivery system to create an unmatched client experience.We look for dedicated, hard-working, sharp individuals with a desire to go above and beyond.Thank you for showing interest in Centria Autism Services. Our mission as a company is "to help every child living with autism to develop, pursue, and achieve their goals and dreams through high quality ABA therapy and support"ResponsibilitiesThe ideal candidate must be able to perform the following essential job functions with or without reasonable accommodations:

• Manage meet and greet/interviews meetings with BT's
• Submit and confirm initial assessment authorization
• Confirm eligibility and client benefits on all referrals
• Assist management of SanData
• Upload documents to Care Connect
• Manage center capacity and scheduling
• Sign technicians and clients in/out of the center
• Maintain adequate supplies in center and office through proper inventory management
• Communicate with Centria Facilities Manager and property manager as appropriate on any maintenance needs
• Maintain center budget
• Manage day to day facility operations to ensure facility is a safe and clean environment at all times
• Manage iPads - handle iPad contracts and iPad assignments. Assure iPad deliver to therapists. Manage iPad return when technicians quit or are terminated
• Assure center is meeting BHCOE requirements
• Greet guests in the office
• Manage voicemails
• Clean center daily (organize, trash, wipe down counters and toys)
• Attend BT recruiting events
• Schedule and coordinate QBS training
• Assist BT's with any IT or payroll coordination
• Conduct iPad training with BT's
• Organize Saturday schedules with center clients
• Assure center is staffed when out of the office
• Coordinate with CSM, OD, BCBA, RCD to assure all office and center needs are metKey Performance Indicators-
  • BT utilization - Goal is 80% for center-based clients
  • Center usage to capacity: Goal to achieve 100% usage to capacity based upon available clients for the center
  • 100% Initial Assessment Authorization- measured by FCT reviews
  • Maintenance of monthly office budget
  • Inter-office conflict management measured through number of technician and BCBA complaints received with goal of minimizing this to no more than 1 per quarter
  • Recruiting 10 BT's per quarter through recruiting events
  • Effective management of facilities measure through regular inspection of facilities to ensure center is clean and safe. Any justified complaints by outside parties (CMH inspection etc.) regarding anything within the control of the center coordinator will be used to measure performance in this area
  • Bi-weekly performance reviews with Operations DirectorRequired Qualifications, Skills, And Knowledge
    • Bachelor's degree or equivalent experience
    • Experience in a high pressure, customer facing role
    • Proven track record in building positive relationships with clients
    • Collaborative personality and able to build strong personal relationships
    • Highly organized, with attention to detail and a dedication to resolving issues
    • Calm and effective under pressure. Able to remain professional in high stress situations
    • Able to plan, execute and manage high volumes of work
    • Ability to effectively and professionally communicate with internal and external clients
    • Requires strong analysis, judgment, negotiation, and problem-solving skills
    • Flexible attitude in accepting unique and non-standard solutions
    • Able to train and/or mentor othersWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

Keywords: Centria Healthcare, Dearborn , Center Administrator, Other , Dearborn, Michigan