Attendant Outside Services
Company: TPC Michigan
Posted on: January 15, 2022
Outside Services Assistant
Responsible for providing the highest level of professionalism and
customer service for our Members/Guests by conducting the Golf
Operations outside services efficiently.
This position reports directly to the Director of Golf or Head Golf
Pro with indirect reporting to other Golf Professionals and
Day to Day: Provides Warm Welcomes, Magic Moments and Fond
Farewells to all Members/Guests of the Club by smiling, looking the
Member/Guest in the eye and greeting them by name as they approach
the golf/staging area or within the Golf Shop areas.
Assist golfers by loading bags, cleaning clubs and preparing
golfers for play ensuring all their needs are met and questions
answered. Assist by giving suggestions on proper golf course
Cleaning and maintain the storage areas and golf cart fleet at all
Marshal carts in the staging area and assign golf carts to players
so the golf carts can be tracked when they are occupied by
Assist golfers after their round by cleaning clubs, delivering them
to their cars as needed and checking in the golf carts.
Be knowledgeable and promote events at the Club, course conditions,
events in progress, and any information that will be helpful to the
Member/Guest, allowing them to enjoy the Club amenities and
Maintain club storage areas and cart barn in a clean and orderly
manner with clubs (rental, member, etc.), equipment, etc. and in
proper areas. Report any damage to clubs or equipment immediately
to Golf Shop.
Maintain the practice areas so they are set-up and continually
supplied (i.e., range balls, etc.) and in order for daily
Maintain area outside pro shop, parking lot, etc. so that it is
uncongested, neat and free of debris at all times.
Assist and coordinate services with other golf operations staff
such as range attendants, cart attendants, marshals/starters, etc.
to ensure seamless and efficient service to Members/Guests takes
Ensure daily assignments are completed in their respective areas,
to meet Club standards (i.e., orderly/organized work areas,
straighten/arrange entry area, straightening/stocking of golf shop,
Assist fellow Employees, Members/Guests to ensure delivery of the
Three Steps of Service without being directed. Be aware of team
members and the environment and participate as a member of the
Notify management of Member/Guest complaints at the time they
occur. Practice good service recovery by rectifying any complaints
as soon as possible.
Must be able to interact with Members/Guests professionally,
helping them with changes and last minute requests as needed.
All the other stuff we do: Because of the fluctuating demands of
the companys operation, it may be necessary that each Employee
Partner perform a multitude of different functions therefore, as an
essential part of your position, you will be expected to help
others when the occasion arises, just as other Employee Partners
are expected to help you. Accordingly, you may be expected to
perform other tasks as needed or as directed.
Adhere to all of the various company, club and department written
mandatory standards of operations, policies and procedures,
manuals, memos, oral instructions, etc., all of which go to make up
the essential functions of the job.
Demonstrate good teamwork.
Communicate effectively with proper grammar.
Work well under pressure, coordinating multiple tasks at any given
Focus attention on detail.
Maintain good conduct and safe working habits while in all areas of
the Club and assure that others are acting safely.
Attend daily line-up and participate as requested.
Wear a clean and neat uniform that follows ClubCorp and your
property uniform standards daily.
A high school diploma, GED, or equivalent, is required.
Customer service experience. Basic Golf Knowledge and Etiquette
You can be trusted to maintain confidentiality of all proprietary
Company information and sensitive employee matters, except as
expressly authorized by the Company.
You always perform at the highest level of ethical work
You are comfortable working in both indoor and outdoor environments
with frequent exposure to extreme hot or cold temperatures and
Keywords: TPC Michigan, Dearborn , Attendant Outside Services, Other , Dearborn, Michigan
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