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Front Desk Associate

Company: Clickajobs US
Location: Dearborn
Posted on: November 14, 2021

Job Description:

Full Job DescriptionPRIMARY DUTIES AND ACCOUNTABILITIES Room Assignments, Changes, and Issues -- Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. -- Efficiently handles all payments received whether they are cash, credit card, checks or traveler's checks. Balances/verifies all monetary transactions in appropriate accounts. -- Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. -- Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. Guest Service -- Offers guests assistance whenever possible. -- Responsible for resolving escalated customer relations issues. -- Answers inquiries pertaining to hotel policies and services. -- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations. -- Responsible for positively representing and promoting the property. -- Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned -- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. -- Properly complies, completes, and distributes reports to all management and relevant staff. -- Reports any maintenance, security, or safety issues to the appropriate staff. SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE -- High School Diploma or GED required. -- Previous front desk experience highly preferred. -- Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred. -- Excellent organizational and prioritization skills. -- Ability to work well and collaborate with others. -- Superior customer service skills. -- Excellent communication skills. -- May be required to stand for an extended period of time. Job Type: Full-timePay: $12.00 - $15.00 per hourBenefits:Employee discountFlexible schedulePaid time offSchedule:10 hour shift8 hour shiftDay shiftHolidaysNight shiftOvertimeWeekend availabilitySupplemental Pay:Bonus paySigning bonusTipsJob Type: Full-timePay: $12.00 - $15.00 per hourBenefits:Employee assistance programEmployee discountFlexible scheduleHealth insurancePaid time offSchedule:8 hour shiftDay shiftHolidaysNight shiftOvertimeWeekend availabilitySupplemental Pay:Bonus payTipsEducation:High school or equivalent (Preferred)Experience:Hotel experience: 1 year (Preferred)Work Location:One locationWork Remotely:NoWork Location: One location

Keywords: Clickajobs US, Dearborn , Front Desk Associate, Other , Dearborn, Michigan

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