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Client Systems Engineer

Company: Ricoh USA
Location: Dearborn
Posted on: November 12, 2021

Job Description:

POSITION PROFILE

The Client Systems Engineer is responsible for the configuration, installation, and maintenance of IT equipment, including: workstations, laptops, hardware peripherals, and printers. Participates in the evaluation, planning, development, documentation, - implementation of system upgrades - enhancements. Provides exceptional customer service and support.

JOB DUTIES AND RESPONSIBILITIES

  • Maintains and supports configuration of workstations, laptops, peripheral hardware, and printers.
  • Responsible for creation and installation of computer image, which includes the operating systems and applications for all workstation and laptops
  • Maintains and supports software on user's home PC's and laptops to enable successful remote access to the client's network and applications.
  • Provides quality customer service to all staff and clients including direct end-user assistance in support of the Help Desk. This requires expeditious claiming of routed Help Desk tickets and detailed resolution of problems.
  • Liaisons with hardware and software manufacturers to resolve issues.
  • Researches and recommends enhancements to the system to better serve the needs of the organization. This will be determined through the direction of management.
  • Take the lead on projects assigned, following work plans and meeting deadlines as outlined for the project.
  • Responsible for proper installation, configuration, documentation, and operation of workstation virus protection software.
  • Participates in floor support for major system changes, rollout of new software, hardware, and system enhancements developed by the organization.
  • Liaison with other IT groups to research, test, deploy, document, and upgrade new and existing hardware and software.
  • Provide desk side support on escalated issues, as necessary.
  • Works closely with IT staff to use and share knowledge and encourage open communication.
  • Responsible for communication, coordination, - back up of other Help Desk members.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

  • High School Diploma or equivalent
  • Secondary School Degree Preferred
  • Technical Training - Certifications a plus (i.e.: A+, NETWORK +, MCP, MCSE, MOUS)

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Keywords: Ricoh USA, Dearborn , Client Systems Engineer, Other , Dearborn, Michigan

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