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Part-Time Program Liaison - Automotive Industry

Company: Percepta
Location: Dearborn
Posted on: April 10, 2021

Job Description:

Expect more than a job! Our values are the heartbeat of our organization and we live, breath and play by them every day. Join our team as a Part-Time Extended Service Contract (ESC) Program Liaison for a major automotive brand and experience the satisfaction of being part of a unique culture. Along with our values and unique culture, Percepta also offers paid time off, full medical benefits (medical/dental/optical), 401(k) and tuition reimbursement. As a company, we believe in promoting from within and fostering the growth of our employees as well! As a Percepta team member, you can expect

  • Culture of Service - to be treated like you are the customer from day one
  • Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions
  • Respect - a team that is accountable, dependable and gives you their full attention
  • Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others and the organization
  • Career growth and lots of learning opportunities for aspiring minds
  • Diversity - be a part of our growing diverse and community-minded organization that is all about having fun
  • Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs include incentives and promote physical, mental, and financial wellness. Position Summary The Extended Service Contract (ESC) Program Liaison is responsible for administrative and liaison duties between the Extended Competitive Make Service Plan and a local auto company. Additionally, this position is responsible for organizing and managing the Fleet Bid Process between fleet companies and the local auto company. Duties and Responsibilities
    • Coordinate ESC program launches with the auto company Business Partner to include review of the operations guide, forms, and process guidelines.
    • Process all program requests from dealers and customers and escalate program issues.
    • Post Daily Registers for ESC dealers to ESC website.
    • Process dealer enrollment requests for the ESC program.
    • Act as the liaison between Ford Sales & Marketing and regional personnel on administrative issues.
    • Document and update all ESC business processes.
    • Proactively contact and train new dealers on the ESC portal and address any issues or questions regarding the website.
    • Process the monthly dealer delinquency report, to include contacting dealership controllers to address outstanding payments and issues.
    • Provide monthly reports on active and non-active dealer's contract sales and ad-hoc report requests.
    • Maintain ESC repository of program materials.
    • Process Dealer Exceptions as requested.
    • Responsible for annual IRS report.
    • Act as a point of contact for the admin hotline, responsible for all communication regarding the ESC portal and ESC program changes.
    • Perform monthly follow up calls to active dealers regarding issues, concerns, or feedback to be provided by the ESC Program Manager.
    • Organize and manage the overall Fleet Bid process
      • Receive bid from dealership and provide quote for ESP contract using ESP price book
      • Register dealers' ESP contract into ESP registration system
      • Submit pending contract agreement (PCA) when an ESP price change has occurred
      • Register dealers' ESP contract upon receipt from the Systems team
      • Communicate updates to dealer throughout process
      • Provide recommendation to business owner on exception requests from dealerships.
      • Processes approved exception requests and communicate denials to the dealer.
      • Write up PCA requests for ESP Systems team to create in system
        • Complete additional tasks and projects as assigned.
        • Identify process improvements and best practices as needed. Education
          • High School diploma or equivalent required. Some college coursework desired. Experience
            • One to three years' experience preferably in the Extended Service Program. Skills
              • Excellent written and verbal communication skills.
              • Ability to communicate with all levels of the organization
              • Strong customer service, interpersonal and relationship building skills
              • Self-sufficient, resourceful, and works well with minimal supervision
              • Ability to demonstrate a high degree of professionalism
              • Strong Microsoft Office Skills in Microsoft Word and Excel
              • Proactive in identifying program issues and or enhancements Other
                • Must be able to interact with all internal and external departments and contacts
                • Must represent Percepta professionally with all client and external organizations and contacts Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on

Keywords: Percepta, Dearborn , Part-Time Program Liaison - Automotive Industry, Other , Dearborn, Michigan

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