Part-Time Program Liaison - Automotive Industry
Company: Percepta
Location: Dearborn
Posted on: January 10, 2021
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Job Description:
Expect more than a job!Our values are the heartbeat of our
organization and we live, breath and play by them every day. Join
our team as a Part-Time Extended Service Contract (ESC) Program
Liaison for a major automotive brand and experience the
satisfaction of being part of a unique culture. Along with our
values and unique culture, Percepta also offers paid time off, full
medical benefits (medical/dental/optical), 401(k) and tuition
reimbursement. As a company, we believe in promoting from within
and fostering the growth of our employees as well! As a Percepta
team member, you can expect * Culture of Service - to be treated
like you are the customer from day one * Teamwork - belonging to a
supportive family team environment that encourages growth, fosters
trust and open communication and acknowledges value in your
contributions* Respect - a team that is accountable, dependable and
gives you their full attention* Proactive - to surround yourself
with solution-oriented people who strive to improve themselves,
others and the organization* Career--growth and lots of learning
opportunities for aspiring minds* Diversity - be a part of our
growing diverse and community-minded organization that is all about
having fun* Competitive compensation - we take care of family,
which is why we offer more than just competitive wages and great
benefits. Our programs include incentives and promote physical,
mental, and financial wellness. Position SummaryThe Extended
Service Contract (ESC) Program Liaison is responsible for
administrative and liaison duties between the Extended Competitive
Make Service Plan and a local auto company. Additionally, this
position is responsible for organizing and managing the Fleet Bid
Process between fleet companies and the local auto company. Duties
and Responsibilities * Coordinate ESC program launches with the
auto company Business Partner to include review of the operations
guide, forms, and process guidelines.* Process all program requests
from dealers and customers and escalate program issues.* Post Daily
Registers for ESC dealers to ESC website.* Process dealer
enrollment requests for the ESC program.* Act as the liaison
between Ford Sales & Marketing and regional personnel on
administrative issues.* Document and update all ESC business
processes.* Proactively contact and train new dealers on the ESC
portal and address any issues or questions regarding the website.*
Process the monthly dealer delinquency report, to include
contacting dealership controllers to address outstanding payments
and issues.* Provide monthly reports on active and non-active
dealer's contract sales and ad-hoc report requests.* Maintain ESC
repository of program materials.* Process Dealer Exceptions as
requested.* Responsible for annual IRS report.* Act as a point of
contact for the admin hotline, responsible for all communication
regarding the ESC portal and ESC program changes.* Perform monthly
follow up calls to active dealers regarding issues, concerns, or
feedback to be provided by the ESC Program Manager. * Organize and
manage the overall Fleet Bid process * Receive bid from dealership
and provide quote for ESP contract using ESP price book* Register
dealers' ESP contract into ESP registration system* Submit pending
contract agreement (PCA) when an ESP price change has occurred*
Register dealers' ESP contract upon receipt from the Systems team*
Communicate updates to dealer throughout process* Provide
recommendation to business owner on exception requests from
dealerships.* Processes approved exception requests and communicate
denials to the dealer.* Write up PCA requests for ESP Systems team
to create in system * Complete additional tasks and projects as
assigned.* Identify process improvements and best practices as
needed. Education * High School diploma or equivalent required.
Some college coursework desired. Experience * One to three years'
experience preferably in the Extended Service Program. Skills *
Excellent written and verbal communication skills.* Ability to
communicate with all levels of the organization* Strong customer
service, interpersonal and relationship building skills*
Self-sufficient, resourceful, and works well with minimal
supervision* Ability to demonstrate a high degree of
professionalism* Strong Microsoft Office Skills in Microsoft Word
and Excel * Proactive in identifying program issues and or
enhancements Other * Must be able to interact with all internal and
external departments and contacts* Must represent Percepta
professionally with all client and external organizations and
contacts Percepta requires all employees hired in the United States
to successfully pass a background check and depending on location
and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
Keywords: Percepta, Dearborn , Part-Time Program Liaison - Automotive Industry, Other , Dearborn, Michigan
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