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Fleet Technical Support Specialist

Company: Ford Motor Company
Location: Dearborn
Posted on: September 24, 2022

Job Description:

Job Description & Qualifications Fleet Technical Support SpecialistThe Ford Pro Fleet Management Software & Services Team will provide sales and service support for commercial fleet customers contracting for fleet services and software. Technical Support Specialists will assist fleet customers with the management of service and maintenance repairs.Primary Responsibilities: Provide accurate documentation on all maintenance and repair events.Verify that all repair and maintenance work is necessary and performed at a competitive price.When applicable, negotiate repair costs on behalf of the customer. Document all cost savings, including identification of recommended repairs that are not needed.Ensure an appropriate preventative maintenance schedule is followed. For repairs completed at a Ford Dealer ensure repairs costs align with Ford Pro National Menu pricing.Ensure agreed-to charges for services work performed are aligned with the final amount charged.Assist with the development of processes and tools to streamline the delivery of maintenance management services to our customers.Education and Experience: 5+ year's technical automotive experience requiredCurrent / Prior ASE certification RequiredMaster Technician preferredAssociates / Bachelor's Degree preferred,Training or Certifications in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology, and Automotive Industry Management preferredPrior work experience in a Business Center environment preferredProficient in MS Office Programs, familiarity with MSD and Salesforce CRPrior fleet management experience is strongly preferred.Essential Skills and Qualifications:Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the team.Ability to adapt to a dynamic, diverse working environment that develops skilled and motivated people working together to deliver resultsStrong desire to be curious, learn, operate with empathy, and never let a customer downProficient computer skills and ability to navigate various resource systemsFluency in French or Spanish is a plusMust be willing to work in Southeast MichiganThe ability to work a Hybrid work schedule as neededCollision management experience, including creation, review, and oversight of collision repairs is preferredWhat you'll receive in return:As part of the Ford family, you'll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more. You'll also experience exciting opportunities for professional and personal growth and recognition.If you have what it takes to help us redefine the future of mobility, we'd love to have you join us.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.Visa sponsorship is not available for this position.We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.For information on Ford's salary and benefits, please visit: Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combatting COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.

Keywords: Ford Motor Company, Dearborn , Fleet Technical Support Specialist, IT / Software / Systems , Dearborn, Michigan

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