Teller I- Dearborn ($15-$18/hr)
Company: Chief Financial Credit Union
Location: Dearborn
Posted on: May 24, 2023
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Job Description:
Chief Financial Credit Union
Structured Compensation - Job Description
Teller I
Department:
Branch Operations
Grade:
4
Reports To:
Branch Manager, Assistant Branch Manager
Classification:
Non-Exempt
Role:
As the entry level position in Branch Operations, an individual in
this role is primarily responsible for responding to and processing
member transactions and inquiries. This individual will maintain a
strong knowledge of Credit Union products and procedures to provide
outstanding member service.
Essential Functions & Responsibilities:
40%
Receives and accurately processes member financial transactions,
including but not limited to: deposits, withdrawals, account
histories, wires and loan payments; sells money orders, gift cards
and cashier checks to members; transfers amounts from member
accounts as directed.
20%
Respond to and handle member requests across multiple platforms
including but not limited to: print debit cards and reset pins,
check orders, stop payments, online banking requests and
reloadable/gift cards. Also perform a variety of miscellaneous
tasks including filing, copying, data input, and answering the
telephone.
15%
Verify member information and security, and maintain/update member
and Credit Union records including but not limited to: check holds,
secured and uncollected funds, CTRs, SARs.
10%
Balance cash drawer and accurately complete all end of day tasks
accurately and efficiently.
10%
Provide friendly, professional, and confidential service to all
members and associates, and maintain knowledge of all products and
services the Credit Union offers.
5%
Performs other job related duties as assigned.
Performance Measurements:
1.
Provide informed, professional and accurate service and support to
all members and associates by responding to all requests
promptly.
2.
Accurately post transactions and balance cash drawer daily in
accordance with established Credit Union policies and
procedures.
3.
Maintain a clear understanding of all current products and
procedures within the Credit Union.
4.
Maintain a dependable record of attendance and timeliness.
5.
Maintain a professional work environment and businesslike
appearance.
6.
Process member transactions with zero unresolved errors and
accurately record daily balances within 15 minutes of closing
time.
7.
Uphold Chief Financial's Core Values:
--- Integrity in all Relationships: Strive to do what is right for
the Credit Union, employees and membership with each
interaction
--- Social Responsibility is Everyone's Responsibility: All
employees of the organization should seek ways to help the members
of the communities we serve to live a better life each day
--- Perseverance Leads to Answers: Never stop trying to find a
solution
Knowledge and Skills:
Experience
The role can be learned in hours, days, or weeks.
Education
A high school education or GED.
Interpersonal Skills
Work involves contact with persons beyond immediate associates
regarding routine matters for the purpose of giving or obtaining
information which may require some discussion. Outside contacts
take the form of service to the public (members or vendors),
requiring ordinary courtesy in providing assistance and
information.
Other Skills
General office equipment such as calculators, computers,
photocopiers, and scanners. Includes the ability to operate
encoding, coin counting, and cash counting machines. Basic
knowledge of established teller procedures and policies.
Understanding of Credit Union operations. Maintains confidentiality
related to Credit Union operations and work-related
information.
Physical Requirements
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee frequently is required to
stand; walk; use hands to process work; and reach with hands and
arms. This position requires the ability to occasionally lift
office products and supplies weighing up to 20 pounds.
Work Environment
This job operates in a professional office environment within one
of the credit union branches or its' Headquarters.This role
routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines.
This Job Description is not a complete statement of all duties and
responsibilities comprising the position.
Keywords: Chief Financial Credit Union, Dearborn , Teller I- Dearborn ($15-$18/hr), Human Resources , Dearborn, Michigan
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