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Human Resources Generalist

Company: Percepta
Location: Dearborn
Posted on: September 23, 2022

Job Description:

At Percepta, we bring first-class service across each market we support. As a HR Generalist in Dearborn, Michigan you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing This is a support HR Generalist role for a new office and has oversight for various HR programs, processes, and projects across the business. Administer human resources policies and programs, balancing employee advocacy and business operating needs. Promote equity, fair treatment, and positive employee relations. Provide comprehensive HR support in employee relations, compensation, retention, performance management, conflict management, and leadership. Partner with the HR Manager and business Operational Leaders to fully understand business issues, and how HR can best support achieving results. Build relationships for organizational effectiveness. During a Typical Day, You'll Responsibilities

  • Resolves routine employee relations issues and complaints. Refers difficult or very complex issues to HR Manager as needed. Acts as a resource for managers and employees to ensure their understanding and compliance with HR policies and regulations. Keeps management advised of potential problem areas and recommends/implements solutions as appropriate.
  • Acts as an advisor to supervisors and managers, ensuring legal compliance and resolution of personnel actions and concerns.
  • Assists employees and managers regarding general issues pertaining to benefits, terminations, policy interpretation, and other HR products and deliverables.
  • Processes required documents for employee new hire, separations, and changes through Oracle to ensure timely and accurate record keeping.
  • Assists and facilitates the FMLA/LOA process with employees, ensuring we are complaint to applicable laws, communicating effectively with the employee and the Manager/Supervisor, and processing all paperwork as necessary.
  • Coordinates out-processing paperwork for all separations.
  • Maintains internal HR databases (i.e., tracking sheets, performance appraisal logs, and corrective action logs).
  • Completes monthly reporting on-time and accurately, submitting to HR Manager for final review and submission.
  • Partners with employees and management to interpret Human Resources policies, procedures, laws, standards, and government regulations.
  • Assists with communicating changes to employees and conducting employee presentations.
  • Participates in staff meetings and works to expand level of knowledge in all HR disciplines through on-the-job training, in-house training, self-study, and outside training as available.
  • Maintains compliance with federal and state regulations concerning on boarding, employment, employee relations, and terminations.
  • Conducts employee relations investigations (and counseling) and, as necessary, concerning work-related problems.
  • Analyzes exit interview data and makes recommendations to the management team for corrective action, continuous improvement and to increase retention rates.
  • Represents the Company at Human Resources related hearings and investigations.
  • Represents the Company for any unemployment claims.
  • Facilitate and/or provides HR related training to the workforce.
  • Participates in developing department goals, objectives, and systems.
  • Work with Human Resources Manager and other Human Resources personnel to complete projects in other areas of Human Resources as assigned.
  • Performs other related duties as required and assigned. What You Bring to the Role Education
    • BA/BS degree required, preferably in Human Resources or Organizational Development
    • PHR/SPHR certification (a plus) Experience
      • 3-5 years experience in the HR field with employee relations and/or benefits administration experience
      • Ability to objectively coach employees and management through complex, and difficult emotional issues
      • Strong working knowledge of EEO and employment laws
      • Organized and disciplined in approach to complicated tasks What You Can Expect
        • Salary Range between $67k/$70k annually, with Incentives
        • Health/Dental/Vision/Life Insurance
        • Flexible Spending Account (FSA) and Health Savings Account (HSA)
        • 401(k) with company match
        • Vacation/Sick Time and Paid Holidays
        • Tuition Reimbursement
        • Employee Assistance Program
        • Employee Discount Program
        • Training and Development Programs (Percepta College)
        • Employee Rewards Program (Perci Perks) A Bit More About Your Role
          • Good understanding of current HR laws and practices
          • Excellent interpersonal and collaboration skills including both verbal and written communication (Spanish language skills a plus) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day . As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect - a team that is accountable, dependable and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such bank account details from applicants at any point in the recruitment process.

Keywords: Percepta, Dearborn , Human Resources Generalist, Human Resources , Dearborn, Michigan

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