Workplace Experience Concierge

Company: CBRE
Location: Dearborn
Posted on: May 22, 2023

Job Description:

Workplace Experience Concierge

Job ID

113737

Posted

07-Apr-2023

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Dearborn - Michigan - United States of America

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by dedicated CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

We believe your office should allow you to feel comfortable, productive and inspired in your working life, because when people feel encouraged, extraordinary things happen!

As the heart of the workplace, you will help develop a sense of community by putting the well-being of others first. As you collaborate with colleagues to build support, you will have exciting opportunities to inspire moments of delight and pursue amazing outcomes each day.

Job summary

In this role you will deliver a memorable office experience as a cultural ambassador, community advocate and service leader.

We use people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and outstanding customer service support delivered by employees.

Duties & responsibilities

• Provides coordination and support for delivery of Workplace Services like Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, etc.
• Greets employees and announces clients and visitors. Issues visitor passes and validates parking. Receives and transfers incoming calls to appropriate parties.
• Submits janitorial and maintenance work orders as needed and/or connect with appropriate partners to address issues.
• Responds to customer requests and complaints with accurate and thorough information.
• Create client and company Marketing materials and ensure alignment with brand guidelines.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Obtains assistance and makes appropriate notifications in accordance with operating procedures.
• Provides additional support for Experience Services team, including expense management, equipment care, and supply management.
• Maintains records of vendors proof of insurance and confirms contractual documentation is received. Collaborates with vendors and employees who provide services and goods.
• Delivers orientations, such as tours of facility, how to submit a work order, where supplies are kept and ordering procedure, amenities, and software ordering. Provides overview of Host Experience service.
  
  Qualifications
  
  
  • HS Diploma or GED required.
  • A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions.. Desire to present information to an internal department and/or large groups of employees.
  • Comfortable meeting and engaging with new people.
  • Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
  • Apply a high level of attention to detail as well as strong verbal and written skills.
  • Have a positive demeanor and quickly resolve any issues that may arise.
  • Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
  • Ability to understand and carry out general instructions in standard situations and solve problems.
  • Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
  • Open and flexible work schedules.
  • Ability to work requiring significant walking or through other means of mobility. This includes standing in position for long periods of time, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.
    Why CBRE?
    
    A culture of respect, integrity, service and excellence shapes our approach to every opportunity.
    
    We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in.
    
    CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
    
    CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
    
    NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
    
    Host
    
    Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
    
    Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
    
    The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
    
    Find out more

Keywords: CBRE, Dearborn , Workplace Experience Concierge, Hospitality & Tourism , Dearborn, Michigan