Admissions Director - Fraser Villa
Company: Trinity Health Senior Communities
Location: Detroit
Posted on: May 6, 2024
Job Description:
Employment Type:Full timeShift:Day ShiftDescription:Under the
direction of the Administrator/Executive Director and in
cooperation and collaboration with the Community s Leadership Team
and THSC System Office and staff, the Director will oversee and
manage all admissions related functions. The Director is
responsible for the delivery of professional and attentive customer
service that exceeds industry standards and provides a behavioral
model for all employees within the Community. The Director is
accountable for the building's budgeted census. The Director will
proactively develop and execute solutions to enhance admissions
flow and maintain or exceed budgeted census.ESSENTIAL FUNCTIONS
- In cooperation with the Executive Director, LTC Administrator,
Regional Director of Census, or Director of Sales, balance and
manage the community s census, resident profile and financial
performance with trending data, competitive analyses and a
consumer-driven, hospitality model. Report census data to
leadership. Provide solutions to increase census and
improve/enhance resident profile.
- Reviews referrals for financial viability and clinical
appropriateness in conjunction with appropriate
representative.
- Direct admitting and welcome process for the skilled community.
Manage bed placement, turnover and ensure all areas are ready to
receive new residents timely.
- Participate and direct overall customer service initiatives in
conjunction with IDT for skilled community.
- Works collaboratively with discharge planning staff at
acute-care hospitals to coordinate referrals and admissions.
- Enhances and maintains referral relationships.
- Participate in community-level strategic planning and marketing
initiatives. Responsible for overall presentation of the skilled
community.
- Educates and works with staff to ensure community is tour
ready. Touring the community, answers questions/concerns; manages
and maintains backup team for tours & inquiries.
- Interpret the community s policies and procedures to personnel,
residents, family members, visitors, etc.
- Anticipate the needs of residents and families, going above and
beyond routinely to provide a comfortable environment, home
atmosphere and outstanding experience; serves as the point person
for the community. Serve as on-site community representative for
issue resolution and customer service.
- Establish and measure service standards for phone etiquette,
tours, and issue resolution rates.
- Tracks admissions and non-admissions for trends; develops
strategies in accordance to findings from tracking.
- Manage and direct support staff as applicable. Work in
conjunction with Hospitality and Sales team members to assist
residents in placement considerations in non skilled areas. Direct
regulatory compliance related to skilled admitting process.
- Participates in Medicare meetings. Manages complaints from
residents and/or families and ensures follow through and
appropriate follow up with resident/family member. Proactively
identify solutions to resident/family concerns and make
recommendations for improvement. Lead change to embrace a
hospitality-driven community.
- Assists System Office Marketing and Public Relations Department
with corporate communications strategies including maintaining
uniform company/brand identity, defining and articulating
consistent messaging. Lead/motivate/train managers and staff to
demonstrate care and professionalism with each resident/family
member.
- As assigned maintains tracking of resident finances with
responsible persons to optimize appropriate placement and any
transitions that may need to occur during their stay. Collaborates
with the Business Office and meets routinely with the
resident/responsible persons to assure understanding of status of
stay, especially as it relates to finances.
- May assist in leadership and guidance to Resident Council where
applicable. Oversee/direct the skilled nursing admissions process,
including initiating, managing, and completing regulatory
paperwork. Supports the necessary operational functions for the
community as determined by the Executive Director/ Administrator.
Maintain department budget, place orders for equipment and supplies
as necessary.
- Evaluate, develop, mentor, coach, counsel and discipline
department staff. Supports community personnel from other
departments through coaching and mentoring to help achieve optimum
standard of excellence. Addresses issues of concern through
courageous conversation and notifies department manager of any
interactions requiring attention.MINIMUM QUALIFICATIONS
- Bachelor s degree with 5-7 years experience in admissions,
customer service, hospitality, or community relations or equivalent
combination of education and experience. Retail, customer relations
and /or hospitality experience a plus.
- Previous experience working in long-term care or with the
geriatric population preferred
- Supervisory experience preferred.Our Commitment to Diversity
and Inclusion Trinity Health is one of the largest not-for-profit,
Catholic healthcare systems in the nation. Built on the foundation
of our Mission and Core Values, we integrate diversity, equity, and
inclusion in all that we do. Our colleagues have different lived
experiences, customs, abilities, and talents. Together, we become
our best selves. A diverse and inclusive workforce provides the
most accessible and equitable care for those we serve. Trinity
Health is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, status as a protected veteran, or any other
status protected by law. Associated topics: accounting, analyst,
cash, cfa, equity trading, kpmg, pay, revenue, risk, tax
Keywords: Trinity Health Senior Communities, Dearborn , Admissions Director - Fraser Villa, Executive , Detroit, Michigan
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