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Senior Manager, Global Business Development and Client Services

Company: Percepta
Location: Dearborn
Posted on: January 26, 2023

Job Description:

DescriptionSummaryThe Senior Manager of Global Business Development and Client Services position will be responsible for acting as a trusted advisor to assigned clients and new prospects by demonstrating a deep understanding of client business priorities, challenges, and key initiatives. The position will initiate solutions in partnership with department leaders that solve complex client pain points and drive mutually beneficial business outcomes by leveraging their understanding of client objectives, knowledge of the automotive/mobility industries, and a comprehensive portfolio of BPO products and solutions.The Senior Manager of Global Business Development and Client Services uses persuasive win themes and effective sales strategies to secure, retain and grow business.Responsibilities

  • Demonstrate industry knowledge and possess an in-depth understanding of the automotive and auto adjacent/mobility markets
  • Possess an in-depth understanding of a comprehensive portfolio of services and maintain a competitive knowledge and focus
  • Establish relationships with key influencers to secure new business and maximize growth potential on existing accounts
  • Develop strong relationships with new and existing clients as well as internal support organizations
  • Identify needs and leverage consultative solution selling to provide solutions to complex client issues
  • Maintain sales control and coordinate subject matter experts and leadership to professionally respond to new business opportunities, partnering with internal leaders to develop innovative solutions to meet or exceed identified sales targets
  • Execute on Account Planning and Quarterly Business Reviews (QBRs) for assigned client accounts
  • Evaluate and ensure reliable pipeline/forecasts related to the growth of assigned new business and embedded base programs
  • Act as the Voice of the Customer with internal resources to coordinate and lead opportunities to better support assigned partners
  • Support Sales and Client Services leadership in maintaining departmental KPI reporting, content collateral management, and industry research assignmentsEducation
    • Bachelor's degree from an accredited college or university requiredExperience
      • Minimum 10 years related experience developing and enhancing business relationships and internal support
      • Demonstration of sales acumen, critical thinking, solution development, intellect, drive, and executive presence
      • Evidence of prior, consistent success meeting or exceeding targets
      • Experience working independently and as part of a team in a fast paced, rapidly changing environmentSkills
        • Winning Mindset: Highly motivated and results oriented approach
        • Expert Communicator: excellent oral and written communication, including the development of effective proposals with presentation skills to key influencers; excellent interpersonal, management and motivational skills
        • Team Player: highly versatile and flexible; ability to handle conflict and confront challenging issues in a fast-paced work environment
        • Problem Solver: analytical, interpretive, and critical thinking skills- ability to analyze and translate data into problem solving solutions
        • Creativity: proven ability to think outside the box, champion important projects, programs and business initiatives with high energy and ingenuity
        • Quality Focused: excellent organization, negotiation, and facilitation skills; ability to meet or exceed Performance Competencies; PC literate, including Microsoft Office productsPrimary Location: US-MI-DearbornReq ID: 03ETC

Keywords: Percepta, Dearborn , Senior Manager, Global Business Development and Client Services, Executive , Dearborn, Michigan

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