Assistant Food and Beverage Operations Manager
Company: Marriott
Location: Dearborn
Posted on: June 23, 2022
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Job Description:
Posting Date May 13, 2022
Job Number 22063084
Job Category Food and Beverage & Culinary
Location The Dearborn Inn A Marriott Hotel, 20301 Oakwood
Boulevard, Dearborn, Michigan, United States
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel.
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if you're happy, our guests will be
happy. It's as simple as that. Our hotels offer a work experience
unlike any other, where you'll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment---.
JOB SUMMARY
Assists with supervising food and beverage/culinary daily
operations. Responsibilities include ensuring guest and employee
satisfaction while maintaining the operating budget. Ensures
standards and legal obligations are followed.
CANDIDATE PROFILE
Education and Experience
--- High school diploma or GED; 3 years experience in the food and
beverage, culinary, or related professional area.
OR
--- 2-year degree from an accredited university in Food Service
Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 1 year experience in the food and
beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Managing Day-to-Day Operations
--- Assists in the ordering of F&B supplies, cleaning supplies
and uniforms.
--- Supervises daily F&B shift operation and ensures compliance
with all F&B policies, standards and procedures.
--- Supports and supervises an effective monthly self inspection
program.
--- Operates all department equipment as necessary and reports
malfunction.
--- Supervises staffing levels to ensure that guest service,
operational needs, and financial objective are met.
--- Encourages and builds mutual trust, respect, and cooperation
among team members.
--- Develops specific goals and plans to prioritize, organize, and
accomplish your work.
--- Celebrates and fosters decisions that result in successes as
well as failures.
--- Communicates areas that need attention to staff and follows up
to ensure understanding.
--- Coordinates cleaning program in all F&B areas (including
General clean), identifying trends and making recommendation for
improvements.
--- Follows property specific second effort and recovery plan.
--- Stays readily available/ approachable for all team members.
--- Demonstrates knowledge of the brand specific service
culture.
Ensuring Exceptional Customer Service
--- Provides services that are above and beyond for customer
satisfaction and retention.
--- Serves as a role model to demonstrate appropriate
behaviors.
--- Manages day-to-day operations, ensuring the quality, standards
and meeting the expectations of the customers on a daily basis.
--- Takes proactive approaches when dealing with guest
concerns.
--- Sets a positive example for guest relations.
--- Stays readily available/ approachable for all guests.
--- Reviews comment cards and guest satisfaction results with
employees.
--- Responds in a timely manner to customer service department
request.
Additional Responsibilities
--- Provides information to supervisors and co-workers by
telephone, in written form, e-mail, or in person.
--- Analyzes information and evaluates results to choose the best
solution and solve problems.
--- Performs hourly job function if necessary.
--- Extends professionalism and courtesy to team members at all
times.
--- Comprehends budgets, operating statements and payroll progress
report.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott, Dearborn , Assistant Food and Beverage Operations Manager, Executive , Dearborn, Michigan
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