AUTOMOTIVE SERVICE MANAGER
Company: LaFontaine Toyota Kia
Location: Dearborn
Posted on: June 22, 2022
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Job Description:
Job DescriptionAre you interested in joining a growing business
that is committed to family, promotes employees from within, is
Passionate about protecting the environment, has an inspiring
company culture, and is actively involved with the community and
local charities? If so, this opportunity might be for you!THE
PERKS:Competitive Compensation Employee Referral Program Employee
Discounts on Sales and Service Benefits Package (Medical, Dental,
Vision, Employer Paid Life/AD&D, Employee Assistance Program)
Voluntary Benefits (Flexing Spending Account, Life/AD&D,
Short-Term and Long-Term Disability, Critical Illness, Accident
Insurance, Legal & Identity Theft Protection) 401(k) and Employer
Match Holiday Savings Program with Employer Match Paid Time Off
Holiday PayEssential Duties & Responsibilities:Analyze process
regularly to assure efficient and high-quality work. increase
service technician productivity levels. Provide excellent customer
service for all customers whether external and internal If
technicians are having trouble completing service work in a timely
fashion, provide assistance as required to complete the job. Manage
the service department so that it provides appropriate levels of
profit. Provide cost estimates for body damage and internal
repairs. Manage service personnel so that they are adequately
trained, alert and available for work. Ensure that jobs are
delegated to technicians as appropriate considering skill level.
Effectively utilize current resources. Become familiar and
proficient with all phases of the computer system needed for parts
and service management, developing and maintaining the skills
required. Together with the parts manager, establish an efficient
process ensuring a smooth flow of parts to service technicians
during jobs. Create and maintain a process to effectively manage
warranty, customers paid, and internal repair orders. Require
employees to keep the department clean, organized and efficient.
Use professionalism, cordiality and concern to acquire the trust
and confidence of new customers upon their introduction to the
service department. When repeat repairs are presented, give special
attention as needed to make sure the issue is corrected. Keep to
expense and revenue goals as budgeted. Increase the volume of
service work through effective management of technicians and
processes. Create promotional campaigns in cooperation with the
sales and parts departments. Establish and maintain service
follow-up programs. Keep performance efficiency reports for service
personnel and make them available as required to the General
Manager. Stay up to date with service department concerns through
attendance at applicable training sessions. Create monthly and
annual goals for the service department in cooperation with the
general manager.Skills, Qualifications, and Expectations:Devote
himself/herself to ensuring satisfaction to customers. Determine
management, production and quality requirements by asking questions
and listening. Attend company meetings as required. Maintain a
follow-up system that encourages follow through with assigned
projects. Establish personal performance goals that are consistent
with company standards of productivity and devise a strategy to
meet those goals. Review and analyze actions at the end of each
day, week, month, and year to determine how to better utilize time
and plans more effectively. Understand the terminology of the
business and keep abreast of technology changes in products and
services. Know and understand the federal, state and local
requirements which govern the companys business. Follow lawful
directions from supervisors. Understand and follow work rules and
procedures. Participate in performance management. Interact well
with others and be a positive influence on employee morale. Uphold
the companys non-disclosure and confidentiality policies and
agreements. Work evening, weekend and holiday work hours as
required.THE COMPANY:LaFontaine Automotive Group is an award
winning and nationally recognized automotive dealership of over 40
years with 51 retail franchises, 8 collision centers, 29 Michigan
locations and 2,000 employees in southeast Michigan. We are proud
to be named Michigans fastest growing automotive dealership group!
LaFontaine Automotive Group is a place where our employees are
truly family and where people come before the bottom line. Its a
welcoming place where you can build a career and will find the
tools and support needed to take your career to new heights. Our
Mission: To Build Lifelong Relationships that Connect Families,
Strengthen Communities, and Personalize the Automotive Experience.
Our Core Values: Accountability, Responsibility, Respect,
Communication, Teamwork, PassionLaFontaine Automotive Group is an
equal opportunity employer.TIER1
Keywords: LaFontaine Toyota Kia, Dearborn , AUTOMOTIVE SERVICE MANAGER, Executive , Dearborn, Michigan
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here to apply!
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