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Operations Manager - Consultant

Company: Ciber Global
Location: Dearborn
Posted on: May 11, 2022

Job Description:

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.Position Description:The Incident Management Analyst is responsible for managing the life cycle of all incident and problems. This includes proactive identifying of trends and potential problems to prevent incident from occurring and to minimize the impact of incidents that cannot be prevented.Facilitate the resolution of all systems outages in the production environment affecting the Credit business community.Report on production outages and their impact.Monitor the production environment, using a multitude of tools, to identify production problems as quickly as possible.Ensure all documentation is up-to-date and available.Assist in the development of short- and long-term support requirements.Follow-up on major production outages to identify how they can be avoided and ensure corrective actions have been implemented.Develop and maintain liaison with corporate resources including TS&O, Site Management and vendors.Position requires scheduled off-hours and weekend work (support rotation).Develop & enhance digital dashboards using Splunk and Dynatrace.Utilize automation tools to streamline and automate existing business processes and procedures.Skills Required:Strong customer service skills.Strong facilitation skills.Experience managing systems projects.Motivated and able to work independently.Skills Preferred:Knowledge of ITIL Processes.Experience Required:At least 4 years experience in information technology or relevant education.Education Required:Information technology, communications or business background.Education Preferred:BS in IT or Related field.Find a purpose Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business.Move aheadOur success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.HTC is proud to be recognized as a National Minority Supplier.About HTC Global ServicesShaping careers since 1990 - our long tenured employees are a testimony of the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.

Keywords: Ciber Global, Dearborn , Operations Manager - Consultant, Executive , Dearborn, Michigan

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