Customer Service/Office Manager

Company: EXPRESS EMPLOYMENT PROFESSIONALS
Location: Dearborn
Posted on: November 12, 2021

Job Description:

Located in Dearborn, MI

Salary: $24.00 hr

IDEAL CANDIDATE:

Fast at learning new systems. Typing skills. Knowledge of ERP System. Ability to learn and maintain knowledge of products. Team worker. Communication skills. Analytical and problem solver. Flexible. Self motivated.

RESPONSIBILITIES:

All the below definitions are subjects to the sales manager guidance and/or the team in Israel:

• Support Sale Team in USA/Canada/Mexico territories
• Support the sales and marketing activities in the territory.
• Understand the process from receiving an order until the goods are sent to the customer & up to payment by customer.
• Receive customers'' orders (by fax or mail), type it in the ERP system.
• Send order confirmations according to the defined process.
• Send packing list to the logistic warehouse.
• Follow up with the warehouse on deliveries status.
• Support resolving quality or logistic problems.
• Maintaining relationships with existing customers via telephone calls and Email.
• Gaining a clear understanding of the customer's needs.
• Gathering market and customer information if requested.
• Follow up on leads, quotations and/or any other data.
• Performing mailings activities as requested.
• Follow up on mailing activities.
• Schedule meetings for the sales manager with customers.
• Prepare paperwork as request.
• Prepare reports, according to requests.
• Follow-up for collection of payments.
• Supporting in stock management according to definitions.
• Provide on-the-job training to new back office employees.
• Other duties as assigned.
  SKILL REQUIREMENTS:
  
  • Ability to learn and implement the ERP system.
  • Proficient knowledge of the office software (Excel, Word, Power Point Outlook, etc.) and PDF files.
  • Ability to use the above software.
  • A team working and ability to adapt to changing situations.
  • Customer service orientation.
  • Responsive, responsible and reliable.
    Shift: 8:00am to 2:00pm Monday through Friday with potential to increase to 40 hours.
    
    Pay: $24.00 - To start
    
    How to Apply
    
    Submit an online application at , and make sure you select the Dearborn, MI office, and send your resume to
    
    Once the online application is completed call for an appointment at 313.25.2999. If no one answers, please TEXT me at and state the you have applied.
    
    Express Office: Monroe
    
    1121 North Telegraph Road
    
    Monroe, MI 48162

Keywords: EXPRESS EMPLOYMENT PROFESSIONALS, Dearborn , Customer Service/Office Manager, Executive , Dearborn, Michigan