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Operations Management

Company: Advantage Resourcing
Location: Dearborn
Posted on: April 28, 2021

Job Description:

Skills Required:--- Excellent communication skills both oral and written --- Strong problem-solving skills and ability to provide clear and concise written communications --- Ability to clearly communicate with both IT and business partners at various management levels --- Capable of handling multiple tasks simultaneously under pressure during critical incidents --- Critical thinking capability and ability to help drive resolution to complex technical problems --- Highly effective team-player with strong interpersonal skills --- Flexibility to adjust to changing requirements, schedules and priorities --- Strong knowledge of MS Office and SharePoint --- Available to work flexible hours to support global customer baseSkills Preferred:--- Knowledge of OEM Credit business operation (Business Centers or Central Office) --- Previous Incident and Problem Management Experience --- Experience working on a global team with geographically distributed team members --- Previous experience working with Splunk, Dynatrace or other application health monitoring technologies --- Strong customer service skills and ability to work both on a team and independently --- Experience with BMC/Smart IT service management tools --- ITIL CertificationExperience Required:--- At least 2-years of experience in Information TechnologyExperience Preferred:--- Experience working with ITIL ProcessesEducation Required:--- Information Technology, communications or business backgroundEducation Preferred:--- BS in IT or Related field About Advantage Resourcing Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Advantage Resourcing, Dearborn , Operations Management, Executive , Dearborn, Michigan

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