Director, Global Project Management - Fully Remote
Company: Percepta
Location: Dearborn
Posted on: January 11, 2021
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Job Description:
Global Director, Project ManagementOur Global Director, Project
Management will be someone who has prior call center/contact center
experience, PMP Certification, and 10 years combined Project
Management and leadership experience. Percepta is an expert in the
Automotive Customer Service Field where we strive to drive customer
loyalty for our clients. This is an amazing opportunity to join a
growing organization with 18 global locations, serving 24 markets,
and 18 languages spoken.Expect more than a job!Our values are the
heartbeat of our organization and we live, breathe and play by them
every day. Join our team as the Global Director, Project Management
and experience the satisfaction of being part of a unique culture.
As a Percepta team member, you can expect * Culture of Service - to
be treated like you are the customer from day one * Teamwork -
belonging to a supportive family team environment that encourages
growth, fosters trust and open communication and acknowledges value
in your contributions* Respect - a team that is accountable,
dependable and gives you their full attention* Proactive - to
surround yourself with solution-oriented people who strive to
improve themselves, others and the organization* Career--growth and
lots of learning opportunities for aspiring minds* Diversity - be a
part of our growing diverse and community-minded organization that
is all about having fun* Competitive compensation - we take care of
family, which is why we offer more than just competitive wages and
great benefits. Our programs include incentives and promote
physical, mental, and financial wellness. Summary The Global
Director, Project Management is directly responsible for the
definition, design, development and delivery of client programs,
project and initiatives. This position will work with our clients
and outside vendors in addition to liaising with all internal
parties to deliver client programs, projects and initiatives on
time, on budget, and according to specifications. This position is
also responsible for the global coordination of all new launches
and strategic alignment with Operations leadership to ensure
alignment to the Statement of Work (SOW). Responsibilities * Assist
clients and sales leaders with definition, design, and development
of programs and offerings.* Negotiate with external resources as
required.* Act as an influential mediator between resources and
stakeholders.* Manage all new requests and own prioritization and
resource allocation.* Lead, coach and motivate project team members
on a proactive basis.* Actively communicate program requirements
and status to clients and internal team members.* Work with
internal departments, external vendors and clients to ensure tasks
are completed on time and within identified budget and quality
measures.* Manage all project plans for both ongoing and new
initiatives as they relate to improving performance, offerings and
revenue.* Consistently track and manage program timelines while
coordinating the resolution of program changes, issue and risks.*
Track hours and expenses for program resources. Work with U.S. and
EAPAC finance to ensure appropriate client billing during program
implementations.* Facilitate post launch reviews to identify
successes and opportunities for improvement.* Manage, coordinate
and provide guidance to Operations on the change management
process, facilitate the manual process to ensure that CMRs are
processed and approved quickly to satisfy client needs and
requests. * Business Continuity Plan (BCP) coordination,
responsible for DRP testing, ensuring BCP for all programs are
current and are compliant with client business requirements.*
Support Site Sr. Managers and functional managers globally with
implementing new client solutions. * Assist in the design and
management of business improvement initiatives (internal &
external).* Responsible for management and oversight of daily
activities of the Project Management Team.* Drive strategic vision
across the globe to align and drive a unified user experience and
efficient project management process (including best practice
sharing across business units).* Enhance the department's
effectiveness, efficiency and reputation by exploring opportunities
to add value to processes.* Execute programs and demonstrate
leadership that enhances employee job satisfaction, support
employee retention, productivity, profitability, and customer
satisfaction. Education * BA/BS or equivalent experience required*
Business Solutions Certification (PMP, Six Sigma, solution
architecture, program management, etc.) required. Experience * 10
years of combined project management, business process, and senior
leadership experience in a services environment (preferably
outsourcing industry)* Practical business financial experience
(revenue generation and expense management)* Demonstrated
experience in business or technical writing* Automotive customer
service experience preferredSkills * Computer literacy with word
processing software, spreadsheets, flowcharting applications, and
project management software (MS Project, MS Office, Visio)
required.* Excellent oral and written communication skills along
with the ability to be influential with internal and external
contacts. * Excellent time management skills and the ability to
effectively multitask.* Capable of effectively facilitating
meetings and developing presentations.* Detail oriented with a
focus on producing various forms of documentation.* Decision making
skills.* Strong organizational, analytical and problem-solving
skills.* Demonstrates initiative and a high degree of
professionalism.* Strong critical and strategic thinking skills.
Other * Global travel required, potentially quarterly.* Fully
Remote positionPercepta requires all employees hired in the United
States to successfully pass a background check and depending on
location and client program a drug test, as a condition of
employment. Percepta is an Equal Opportunity Employer.
Keywords: Percepta, Dearborn , Director, Global Project Management - Fully Remote, Executive , Dearborn, Michigan
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