Product Engineer Service / Serviceability

Company: G-TECH Services
Location: Dearborn
Posted on: March 11, 2023

Job Description:

Position Description:
The Diagnostic Design Service Engineer is primarily responsible to design and develop, validate then implement service tool applications to be released on the dealership/aftermarket network vehicle communication support tool. The Diagnostic Design Service Engineer will use specific authoring software, XML scripting tools and engineering analysis tools to develop tool applications. Main responsibilities include: --- Develop diagnostic applications in support of new and previously released and Joint Venture vehicles. --- Leverage various debug programs to understand how data and information "flows" through the software ecosystem. --- Triage and identify resolution path for field concerns. --- Collaborate with team members to analyze vehicles' diagnostic needs then create a support plan and execute according to that plan. --- Interface with Product Engineering regarding new control system technologies requiring new diagnostics service procedures and support. --- Use team adopted workflow web sites such as Share Point, Rally, HPQC to accept work and make sure your software is delivered according to the schedule. --- Ability to learn existing service tool ecosystems supporting the diagnostic service tools IDS and/or FDRS (for example, operating system, vehicle protocol / communication drivers, databases, libraries). --- Design, develop, test, and release service tool features on the diagnostic service tools using OTX/Grade X and/or MCP Wizard, XML scripting tools and software programming tools. --- Manage and understand data, process data requests, and maintain and leverage team templates. --- Interface with Software/Hardware Designer/Supplier to assure design intent is met. --- Perform vehicle validation using both vehicle simulation software as well as on-vehicle validation.
Skills Required:
--- Strong problem-solving skills and willingness to understand complexities beyond stated job responsibilities. --- Project Management utilization --- Experience with software development via scripting tools or other standard programming languages. --- Experience capturing vehicle communication bus protocol traffic and ability to read/decipher captured files.
Experience Required:
--- Proven ability to successfully meet objectives and delivery deadlines in a self-directed environment. --- Project Management skills and experience. --- Ability to work closely with global teams to communicate and agree on desired outcomes. --- Strong verbal and written communication skills.
Experience Preferred:
--- Dealership field experience working with Service Departments and Repair Technicians is a plus.
Education Required:
Degree in Computer Science, Computer Engineering, Electrical Engineering, Applied Science or Automotive Technology
Additional Information :
--- Ability to communicate with stakeholders to drive changes that relate to both HMI and UX. --- Ability to work from home as well as travel into the office when needed
Category Design
Function Engineering
Req ID JN -022023-119758

Keywords: G-TECH Services, Dearborn , Product Engineer Service / Serviceability, Engineering , Dearborn, Michigan