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UCCE/Network Engineer

Company: Miracle Software Systems, Inc.
Location: Dearborn
Posted on: October 15, 2020

Job Description:

Miracle software Systems Inc is looking for 'UCCE Network Engineer' to work for one of our client in MI. Below is the job description: Position Description: This technical position will be part of a team providing engineering function for UCCE core components (CVP, ICM/AW, CUSP, GWs, etc.), dialer, and call recording applications/infrastructure. UCCE is the telephony platform supporting Ford/Ford Credit call centers globally. Duties include: - Lead/contribute to the design, integration, deployment, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the UCCE/Dialer/Call Recording space - Assess, design and document technical requirements supporting business needs; Develops implementation requirements for technical infrastructure and services - Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution - Work with Cisco TAC and help guide managing the Contact Center Enterprise environment - Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems - Skills Required: Demonstrated ability design, deploy, and troubleshoot UCCE issues including: reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT) - Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management Experience Required: 7+ years of UCCE experience, installing and advanced configuration on Cisco UCCE platforms; technical knowledge of Cisco UCCE - ICM, CVP, CUIC and Finesse - Experience of certifying and introducing new infrastructure technologies, designing or implementing complex components and services, building, testing, and integrating infrastructure components or services, applying security and controls policies for infrastructure components Skills Preferred: Experience with networking and how the UCCE and CUCM systems integrate on a corporate network. - Experience with vCenter, ESXi, VMs - Demonstrates initiative, ability to work independently and with a strong sense of system ownership, ability to multi-task - Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail Education Required: Bachelor's degree or equivalent experience required. Interested candidates can send your profiles to or call @ .

Keywords: Miracle Software Systems, Inc., Dearborn , UCCE/Network Engineer, Engineering , Dearborn, Michigan

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