Bilingual Customer Service Representative

Location: Allen Park
Posted on: April 17, 2024

Job Description:

Adecco is assisting a local client in recruiting for a Bilingual Call Center Representative - Customer Service job in the Dearborn area. This is a temp-to-hire opportunity. As a Bilingual Customer Service Representative you will interact with Spanish speaking customers via telephone to provide information, process transactions, and reply to inquiries about products and services. You will also be charged with handling and resolving complaints. You must be flexible for any shift and available to work weekends and holidays if needed. Strong data entry and Microsoft Excel skills are a must!

Responsibilities for this Bilingual Call Center Representative - Customer Service job include:

* Place a high volume of outbound calls with varying degrees of questions or concerns

* Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken

* Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

* Achieve productivity standards and goals set by the company while maintaining high level of customer service

* Refer unresolved customer issues to designated call center department or supervisor for further investigation

* Candidate Requirements:

* Bilingual - Able to read/write/speak Spanish fluently

* High School Diploma/GED

* Basic skill level in Microsoft Excel, Microsoft Word and Microsoft PowerPoint

* Data Entry and Basic PC skills

* Flexible schedule and willing to work overtime when needed

* Excellent attendance and reliability

* At least 3 years of experience in call center environment

Adecco is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Staffing offers benefits including Holiday, 401(k), and Insurance Benefit Plans. Adecco is an Equal Opportunity Employer. For more information and resources on finding a job, check out our web site www.adeccousa.com

* Normal shift will be Mon-Fri 11am-8pm, however you must be flexible

Keywords: , Dearborn , Bilingual Customer Service Representative, Administration, Clerical , Allen Park, Michigan