Retail Customer Service Supervisor
Company: Tj Maxx
Location: Auburn Hills
Posted on: April 28, 2024
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Job Description:
Style is never in short supply at our more than 1,000 TJ Maxx
stores. They all have different products, but the same commitment
to the thrill of the find. From designers straight off the runway
to statement jewelry, we offer exciting surprises that make the
everyday a little more fun. Same with working here. Our environment
is ever-changing, yet always encouraging. Each shift is a new
opportunity to Discover Different.Posting Notes: TJ Maxx Store 0586
-- 4020 Baldwin Road -- Auburn Hills -- MI -- 48326Opportunity:
Contribute To The Growth Of Your CareerResponsible for promoting an
excellent customer experience. Oversees a team of Associates at
front of store ensuring prompt, courteous customer service and
promotion of loyalty programs. Leads by example by engaging and
interacting with all customers, and maintaining a clean and
organized store. Role models outstanding customer service.Creates a
positive internal and external customer experiencePromotes a
culture of honesty and integrity; maintains confidentialityTakes an
active role in training and mentoring Associates on front end
principlesTrains and coaches Associates on personalizing the
customer experience while promoting loyalty programsAssigns
registers, supports and responds to POS coverage needs, and
coordinates breaks for all AssociatesAddresses customer concerns
and issues promptly, ensuring a positive customer experienceEnsures
Associates execute tasks and activities according to store plan;
prioritizes as neededCommunicates accurately and effectively with
management and Associates when setting and addressing priorities;
provides progress updatesProvides and accepts recognition and
constructive feedbackPartners with Management on Associate training
needs to increase effectivenessEnsures adherence to all labor laws,
policies, and proceduresPromotes credit and loyalty
programsSupports and participates in store shrink reduction goals
and programsPromotes safety awareness and maintains a safe
environmentOther duties as assignedWho We Are Looking For:
You!Available to work flexible schedule, including nights and
weekendsStrong understanding of merchandising techniquesCapable of
multi-taskingStrong communication and organizational skills with
attention to detailAble to respond appropriately to changes in
direction or unexpected situationsTeam player, working effectively
with peers and supervisorsAble to train others1 year retail and 6
months of leadership experienceBenefits include: Associate
discount; EAP; smoking cessation; bereavement; 401(k) Associate
contributions; child care & cell phone discounts; pet & legal
insurance; credit union; referral bonuses. Those who meet service
or hours requirements are also eligible for: 401(k) match;
medical/dental/vision; HSA; health care FSA; life insurance;
short/long term disability; paid parental leave; paid
holidays/vacation/sick; auto/home insurance discounts; scholarship
program; adoption assistance. All benefits are provided in
accordance with and subject to the terms of the applicable plan or
program and may change from time to time. Contact your TJX
representative for more information.This position has a starting
pay range of $14.00 to $14.50 per hour.Actual starting pay is
determined by a number of factors, including relevant skills,
qualifications, and experience.At TJ Maxx theres so much potential
to discover something new. A new day means new merchandise, and a
fresh chance to reinvent retail. Discover Different means that we
want you to bring your whole self and your sense of style to work
with you every day - just as Associates do throughout the entire
TJX family, which includes Marshalls, HomeGoods, Sierra, and
Homesense.Discover Different also means we embrace each others
differences and unique perspectives. We consider all applicants for
employment without regard to race, color, religion, gender, sexual
orientation, national origin, age, disability, gender identity and
expression, marital or military status. We also provide reasonable
accommodations to qualified individuals with disabilities in
accordance with the Americans with Disabilities Act and applicable
state and local law. Posting Notes: TJ Maxx Store 0586 -- 4020
Baldwin Road -- Auburn Hills -- MI -- 48326by Jobble
Keywords: Tj Maxx, Dearborn , Retail Customer Service Supervisor, Hospitality & Tourism , Auburn Hills, Michigan
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here to apply!
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